1. Health Care Team’s Health and Wellness: A Canadian Forces Health Services Group Priority
Col Marc Bilodeau, MD
29 November 2017

2. Disclosures Presenter has no interest to disclose.
AMUS and PESG staff have no interest to disclose.
This continuing education activity is managed and accredited by Professional Education Services Group in cooperation with AMSUS. PESG, AMSUS, planning committee members and all accrediting organizations do not support or endorse any product or service mentioned in this activity.

3. Learning Objectives
At the conclusion of this activity, the participant will be able to:
Describe the uniqueness of health care team members’ health and wellness in a military setting
Demonstrate how health care team members’ health and wellness impacts on the quality of care and Quadruple Aim deliverables
Describe the Canadian Forces Health Services Group’s Wellness Framework
Apply the learned concepts to their respective organization

4. Surgeon General Integrated Health Strategy
The foundation of any health care system is the people that work within it.

5. SGIHS: Key Objectives Treat everyone with respect and dignity
Understand and remove barriers to care for uniform health care team members
Establish a system for building resilience and providing support for all health care team members
Create a workplace culture and environment conducive to attraction and retention, managing talent through succession planning activities
Provide the appropriate professional development, military, leadership and clinical

6. New Surgeon General Appointment of a Wellness Champion
Significant attrition in some trades
Lots have been done for our supported members, nothing for our own
Looking at trends in the civilian health care community, we know we are at significant risk

7. Uniqueness of the Canadian military health care environment
Deployed care and associated stressors
Intensity
Hypervigilance
Proximity
Barriers to access to care for uniformed personnel
Size
Financial model
Occupational medicine
Constant pressure on in-garrison care professionals
Short staff
Sort notice

8. Provider’s Wellness and the Triple Aim
HappyMD

9. Provider’s wellness and Quality

10. Canadian Forces Health Services Quadruple Aim

11. Our people and the Quadruple Aim
Incorporate People Wellness in one of the existing aim?
Incorporate People Wellness in all 4 aims?
Create a fifth aim?

12. A wellness framework Ensure Respect and Dignity
Create a healthy workplace
Meaning, sense of purpose
Work-Life Integration
Remove barriers to care
Build resilience
Attraction and Retention
Clinical PD
Leadership PD
Staff Engagement
Manage talent
Military PD

13. = Hypothesis - Employer of Choice - Improved Quality of Care
- Enhanced CAF Operational Readiness =
Investing in our HERO

14. Centre of Gravity Our HS personnel WELLNESS
What can we do to improve it?
How the decision we are making impact it?
How can we engage our people in defining a better workplace?
H: health and wellness our people
E: access to care and stigma
R: management of our human resources
O: fitness of our own people to support mil operations

15. A Resilience program tailored for the health care team
Road to Mental Readiness
To be rolled out
Several phases

16. Talent Management Changes to succession planning
More flexibility in career management
More transparent system
Better management of expectations

17. Leadership Development
Key component of organization and individual resilience
Changes in decision making
Our people as a center of gravity

18. A decision framework
What will the impact of this initiative on our own people’s wellness be?
How can we mitigate this impact?
Can we tweak the initiative to make sure it supports our people wellness?
How can we engage our people in making this initiative more relevant to them?

19. A Research Study Access to care for uniformed personnel
Barriers to be removed
Health status/wellness to be monitored?

21. Conclusion
People are health care organizations’ single most important resources
An investment in our people is an investment in quality of care
An investment in our people is an investment in military readiness
This should be an ongoing priority

22. CE/CME Credit
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