www.IITTI.org p1 of 57 www.IITTI.org

Non-profit, volunteer organization www.IITTI.org p2 of 57 www.IITTI.org

An international organization www.IITTI.org p3 of 57 www.IITTI.org

www.IITTI.org p4 of 57 www.IITTI.org

Lynne Marks, AICI CIM www.IITTI.org p5 of 57 www.IITTI.org

London Image Institute, USA Lynne Marks, AICI CIM London Image Institute, USA www.IITTI.org p6 of 57 www.IITTI.org

Riet de Vlieger, AICI CIP Image Companion, Netherlands www.IITTI.org p7 of 57 www.IITTI.org

Christina Ong, AICI CIM Imageworks, Singapore www.IITTI.org p8 of 57 www.IITTI.org

Final Touch Finishing School, USA Deborah King, AICI CIP Final Touch Finishing School, USA www.IITTI.org p9 of 57 www.IITTI.org

Personal Impact International, Canada Kimberly Law, AICI CIP Personal Impact International, Canada www.IITTI.org p10 of 57 www.IITTI.org

Lilian Bustamante, AICI CIP Desarrollo Profesional e Imagen Personal, Chile www.IITTI.org p11 of 57 www.IITTI.org

Greenwood Multimedia, Canada Patrick Chun Greenwood Multimedia, Canada www.IITTI.org p12 of 57 www.IITTI.org

Introduction www.IITTI.org p13 of 57 www.IITTI.org

To support professionals universally acceptable Vision Vision To support professionals from around the world to interact in a universally acceptable and civil manner. www.IITTI.org p14 of 57 www.IITTI.org

To provide the global standard Mission To provide the global standard in soft skills: professional presentation and business etiquette, bridging the gap between cultures. www.IITTI.org p15 of 57 www.IITTI.org

IITTI establishes guidelines Who We Are IITTI establishes guidelines for testing of business etiquette and appearance in the professional marketplace worldwide. www.IITTI.org p16 of 57 www.IITTI.org

TARGET MARKETS Job Seekers College and University Graduates HR Professionals Employers of Organizations and Multinationals CHINA AND ASIA INDIA LATIN AMERICA www.IITTI.org p17 of 57 www.IITTI.org

• Universally applicable standards and guidelines • Online tests IITTI PROVIDES • Universally applicable standards and guidelines • Online tests www.IITTI.org p18 of 57 www.IITTI.org

Nanyang Technological University, Singapore writing the IITTI Exam www.IITTI.org p19 of 57 www.IITTI.org

THE NEED - Confusion of acceptable workplace standards - Organizations set their own policies and codes - No standardization across all industries and cultures - Multinationals have no single standard on which to build a global culture www.IITTI.org p20 of 57 www.IITTI.org

“Graduates have excellent technical skills but lack in soft skills” What Employers Say... “Graduates have excellent technical skills but lack in soft skills” www.IITTI.org p21 of 57 www.IITTI.org

Harvard study on soft skills A new role called "CHRO" or Chief HR Officer www.IITTI.org p22 of 57 www.IITTI.org

McDonald's study on soft skills Worth £88bn in UK alone! www.IITTI.org p23 of 57 www.IITTI.org

BENEFITS TO TRAINERS Independent assessment tool to use with groups and individuals Standards & Guidelines (S&Gs) document lends structure, professionalism and credibility to your programs www.IITTI.org p24 of 57 www.IITTI.org

Patrick Chun www.IITTI.org p25 of 57 www.IITTI.org

Who's who? www.IITTI.org p26 of 57 www.IITTI.org

Associates – people who advocate IITTI in their own city www.IITTI.org p27 of 57 www.IITTI.org

Associates – people who advocate IITTI in their own city Ambassadors – like Associates but advocate over a country or a wide region www.IITTI.org p28 of 57 www.IITTI.org

Proctors – people who overlook students during exam www.IITTI.org p29 of 57 www.IITTI.org

Proctors – people who overlook Contributors – an open forum of students during exam Contributors – an open forum of industry experts who help IITTI with ideas and accurate information www.IITTI.org p30 of 57 www.IITTI.org

Testing Centres: www.IITTI.org p31 of 57 www.IITTI.org

Testing Centres: Universities www.IITTI.org p32 of 57 www.IITTI.org

Testing Centres: Universities U. of Texas www.IITTI.org p33 of 57

Commercial Testing Centres Universities U. of Texas Commercial Testing Centres www.IITTI.org p34 of 57 www.IITTI.org

Commercial Testing Centres Universities U. of Texas Commercial Testing Centres Castle www.IITTI.org p35 of 57 www.IITTI.org

Commercial Testing Centres Universities U. of Texas Commercial Testing Centres Castle Companies ("in-house") www.IITTI.org p36 of 57 www.IITTI.org

Commercial Testing Centres Universities U. of Texas Commercial Testing Centres Castle Companies ("in-house") IBM www.IITTI.org p37 of 57 www.IITTI.org

Testing Centres: Universities Commercial Testing Centres U. of Texas Commercial Testing Centres Castle Companies ("in-house") IBM Independent Testing Division of Image Training Schools www.IITTI.org p38 of 57 www.IITTI.org

Testing Centres: Universities Commercial Testing Centres U. of Texas Commercial Testing Centres Castle Companies ("in-house") IBM Independent Testing Division of Image Training Schools Versa in Peru www.IITTI.org p39 of 57 www.IITTI.org

Testing Centres: Universities Commercial Testing Centres U. of Texas Commercial Testing Centres Castle Companies ("in-house") IBM Video-tape of exam Independent Testing Division of Image Training Schools Versa in Peru Video-tape of exam www.IITTI.org p40 of 57 www.IITTI.org

More about Testing Centres: http://www.IITTI.org/details/test_centres_en.htm www.IITTI.org p41 of 57 www.IITTI.org

What do the exam questions look like? www.IITTI.org p42 of 57

b. Dress one category more formal than the client. a. Always wear a suit. b. Dress one category more formal than the client. c. Dress one category less formal than the client. d. Dress in the same category as the client. www.IITTI.org p43 of 57 www.IITTI.org

b. The guest with the highest business rank a. The eldest guest b. The guest with the highest business rank c. The guest in government or public office d. The guest who's father owns the company www.IITTI.org p44 of 57 www.IITTI.org

How To: Set Up Exam www.IITTI.org p45 of 57 www.IITTI.org

The Standards & Guidelines (“S&Gs”) www.IITTI.org p46 of 57 www.IITTI.org

The Standards & Guidelines (“S&Gs”) • Develop your own IITTI training program www.IITTI.org p47 of 57 www.IITTI.org

The Standards & Guidelines (“S&Gs”) • Develop your own IITTI training program • Apply for S&Gs Application form in Image Consultant Manual http://www.iitti.org/trainers/resources_forTrainers_en.htm#ImageConsultantDoc www.IITTI.org p48 of 57 www.IITTI.org

What are IITTI Exam Passes? www.IITTI.org p49 of 57 www.IITTI.org

What are IITTI Exam Passes? ...like iTunes Cards! www.IITTI.org p50 of 57 www.IITTI.org

What are IITTI Exam Passes? ● Students can buy directly from IITTI www.IITTI.org p51 of 57 www.IITTI.org

What are IITTI Exam Passes? ● Students can buy directly from IITTI ● AICI members buy at a discount www.IITTI.org p52 of 57 www.IITTI.org

AICI members buy at a discount http://www.AICI.org/?page=IITTI_DiscountForm www.IITTI.org p53 of 57 www.IITTI.org

Docs? www.IITTI.org p54 of 57 www.IITTI.org

We have manuals! Image Consultant Proctor Student HR www.IITTI.org p55 of 57 www.IITTI.org

www.IITTI.org Questions? p56 of 57 www.IITTI.org