New ideas, New technologies, Old thinking New ideas, New technologies, Old thinking ? The paradigm shifts for Training in Africa STRATEGIC SKILLS FOR AFRICA 2004 Norman Auerbach Sept 2004

“When in Africa we speak and dream of, and work for, a rebirth of that continent as a full participant in the affairs of the world in the next century; we are deeply conscious of how dependant that is on the mobilisation and strengthening of the continent’s resources of learning.” Nelson Mandela, September 1998 Harvard University Address

I believe that the desire and ability of an organisation to continuously learn from any source anywhere. and to rapidly convert this Learning into action, is its ultimate Competitive Advantage Jack Welch General Electric

ORGANISATIONAL READINESS MOTIVATION + KNOWLEDGE Why Train ? ORGANISATIONAL READINESS = MOTIVATION + KNOWLEDGE PREPARE WORKFORCE TO BE EFFECTIVE IN NEW MARKETS – AGILE RESPONSE TO ECONOMIC CHANGES

The Training Needs are Changing Need for Incremental knowledge Technology Upgrades “Fast and Furious” Multi-Skilling esp Business Skills Demand for Blended Learning Meet Employment Equity Commitments Focus on Learnership Implementation Just in Time

The Training Challenges in Africa Increasing inflow to Urban areas Widely dispersed population High Cost of ILT training Low salary structures Need for rapid transfer of Skills Language constraints Limited Technology infrastructures Lack of Qualified Instructors

Enabling Technologies How do we maximise the benefits of the advances in Technologies ? How Critical is E Learning in achieving our Learning Objectives

The Training Challenges in Africa Increasing people inflow to Urban areas/ Job creation Widely dispersed population High Cost of ILT training Low salary structures Need for rapid transfer of Skills Language constraints Limited Technology infrastructures Lack of Qualified Instructors Scalable to meet growth Simple distribution of Training Minimise costs Low cost training methods Just in Time, efficient transfer Learn at own speed Use basic technology with minimum Bandwidth Constant Quality

Benefits of E Learning Reduced Learning Time Cost efficient and effective Better retention Match to technology infrastructure Ease of Use/ Variable learning speed Low cost Content development Availability 24 X 7 Comprehensive Administration (LMS) Constant Quality Performance support capability

Has eLEARNING Worked ? ? ?

Role of eLearning eLearning Performance Support Blended Learning Enabling Technology Performance Support Blended Learning METHODOLOGY

Role of E-learning Methodology Performance Support Blended Learning Just-in-Time No Measurement No Administration Learning Objects Assessed/ Mentored Aligned to Org Readiness obj Planned/ formal Integrated with ILT Tracking Curriculum Based Performance metrics

Technology Infrastructure Local Hosting Server Remote site File Server PC Course Content Assessment CD’S

Technology Infrastructure Learning Centre Local Hosting Server Remote site File Server PC Course Content Assessment CD’S

BANDWIDTH ADSL Broadband/ Digital Satellite Wi Fi Virtual Private Networks Dial Up Intranet Wide Selection of Delivery Options

Old Problems! Discipline Motivation Change Management Lack of Metrics Reluctance to Innovate Risk Aversion Management commitment

What should you consider? Is Training aligned to Business Strategy Issues you will face in using Technology to expedite training processes Areas of training can most benefit from using a Blended learning process Your Organisation’s attitudes to using Blended Learning Who is Accountable for the success of the Training process?

What should you consider? Distribution of E Learning in outlying areas Changing the attitudes to using Blended learning Has your organisation got the Skills to design and implement an E learning solution Is the bandwidth and Infrastructure available How will Learner skills be assessed How do I know my solution has achieved its objectives

We Need To MAKE FULL USE OF THE RAPID ADVANCES IN TECHNOLOGY, TAKE ADVANTAGE OF THE GOVERNMENT INITIATIVES FOR SKILLS DEVELOPMENT, ADOPT A NEW ATTITUDE TO ADDRESSING THE BUSINESS AND COMMUNITY TRAINING NEEDS IN ORDER TO ACHIEVE THIS VISION !

The Keys to Success THINK STRATEGIC THINK ENTERPRISE THINK ORGANISATIONAL READINESS THINK E LEARNING

Business Success is less a function of grandiose predictions than it is a result of being able to respond rapidly to real changes as they occur. Jack Welch General Electric