1. Eight Foundational Courses in FY16
Harvard IT Academy
Eight Foundational Courses in FY16
Leadership actively promotes & participates in the IT Academy, and model expected behaviors.
Programs designed for university-wide participation.
Learner focus, collaboration, openness and innovation reinforced in all programs.
Staff members can relate programs to career maps and individual development plans.
Staff recognition for progression in each T shaped competency track.
Objectives
Guiding Principles
Key Performance Indicators
A comprehensive professional development program designed to provide Harvard’s IT staff members with the knowledge, skills and abilities to excel as “T Shaped Professionals” to the schools/units they support.
Vision
Design a T Shaped Professional competency-based curriculum and course catalog that staff are motivated to participate in; in FY15.
Reinforce formal training with coaching, & on-the-job (OJT) skills enhancement, starting in FY15.
Integrate course catalog into an enterprise-wide learning management system (LMS) that supports individual development plans, course registration, and badging by FY17.
70% of staff ((1143) complete the common curriculum within the first 3 years of IT Academy rollout.
IT Academy programs receive top ratings (above 4.5 on a 5.0 scale) for meaningful, relevant content that motivates staff participation.
50% of all managers are leading OJT skills enhancement to their staff within 2 years of Service Mindset rollout.
50% of course catalog curriculum is available to staff within the first year; 80% within first 2 years.
Course catalog is integrated into a corporate staff LMS within 6 months of LMS implementation.
ITIL
Proj Mgt
Agile
Info Sec
Info
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May Q1 Q2 Q3 Q4
Trusted Advisor
Core Practices
Service Mindset Foundations, weekly
Leadership & Coaching
Service Mindset
Trusted Advisor Foundations, weekly
Becoming a Coaching Manager
Universal Manager Training, ongoing
Management Effectiveness
Foundational courses for Specialized Disciplines vary; details added to course catalog in FY16
Six Competency Tracks
Four Levels of Badging in Each Track
Level
Badge
Criteria for Badging
Learn
Instructor-led workshops designed to promote development in each of the
T-shaped core competencies.
Complete the
Foundations Course(s).
BEGIN IN FY16
Develop
Additional courses, webinars, and other activities that staff can complete
at their own pace.
Complete additional courses in the track, and lead a team discussion on what is important about the competency as it relates to your work, and how to best apply those skills at Harvard PILOT IN FY16
III. Apply
Development activities that staff complete within their work teams to reinforce learning from classroom and online training.
TBD - FY17
IV. Master
Advanced development opportunities for staff and managers who wish to become recognized experts and mentors in a competency area.
Specialized Disciplines
Teaching & Learning/Academic Tech
Research Computing
Library Technologies
Communications Technologies
Media Services
Application Development,
Identity & Access Management
Cloud Dev-Ops 
Infrastructure, Networks,
Information Security
Support Services,
Vendor Management
Management Effectiveness
Performance Management
Staff Development
Decision Making
Financial Responsibility
Managing Change
Leadership & Coaching
Strategic Thinking
Building Trust and Openness
Building High Performance Teams
Interpersonal Skills
Trusted Advisor
Mission Understanding
Proactive Problem Solving
Effective Communications
Service Mindset
Empathy
Collaborative Partnership
Accountability
Core Practices
ITIL
Agile
Project Management
Info Security