Coaching and Mentoring Centre of Excellence (CoE) HR/OD SMT Proposal Presented by: Melanie Lloyd & Karen Gallagher 22 December 2015

Background Actions to Date Planned next steps In October 2013 HR/OD SMT agreed to the establishment of an internal coaching and mentoring service in NHS England. Following SMT approval, research was conducted on best practice coaching and mentoring services and events were held with colleagues across NHS England to gather views, discuss options and reach agreement on service standards and priorities. Subsequent activity focused upon the: - agreement of quality/service standards; - identification of a system to match people requiring coaching and mentoring with those able to provide it; - development of support and guidance materials; creation of a plan to build organisational capacity. The service was launched to staff in October 2014. Subsequent development efforts have focused upon: capacity building, assurance and evaluation, communications and engagement and the continued development of the service. A Steering Group consisting of internal experts provides governance, challenge and support to the service. Planned next steps Following a review of the internal service in September 2015 HR/OD SMT agreed to raise the profile of coaching and mentoring in the organisation by establishing a coaching and mentoring Centre of Excellence (CoE). The CoE will: establish coaching and mentoring as a central component of our organisation development strategy; support the integration of coaching and mentoring into other development areas i.e. talent and diversity; provide leadership, development, best practice, research and consultancy support to the business on coaching and mentoring; provide value for money. Assumptions underpinning the CoE – as an organisation we will: use coaching and mentoring to underpin and deliver key elements of our OD strategy to include values and behaviours; encourage and proactively develop a coaching style of management; support the development of qualified internal expertise; encourage line managers to recognise staff that perform the role of coach and/or mentor; develop a culture whereby all members of Leadership Forum and participants on formal programmes of learning offer their skills to mentor others; ensure the service is accessible to all staff and is based on the principles of inclusivity, parity of access, high quality and value for money; assess the service on a yearly basis to identify our return on investment .

CoE - Core Functions Service Management & Network Development Centre of Excellence Leadership & Governance Profile & Positioning Service Management & Network Development Internal & External Service C&M Community Research and Best Practice Links to Research Bodies Standard Development Assurance and Evaluation Consultancy Support Proactive Support to Business Development

Service Management & Network Development Deliverables Leadership & Governance Service Management & Network Development Research & Best Practice Consultancy Support Identification of a senior sponsor to help position the CoE and raise its profile Continued Management and development of the internal service Work with research bodies and universities (evidence base) Identification of best practice Provision of consultancy support to the business. The CoE should be the place people go to seek advice and support if they are considering using coaching or mentoring Confirmation of professional lead(s) responsible for developing and maintaining the CoE Development of external provision (Capita and LDP’s) Development of KPI’s for coaching and mentoring Work in this area currently focuses on support to networks, Nursing Directorate and potentially DH Coaching and mentoring is positioned as an integral part of how we do business Building and development of internal capacity (training, supervision and CPD) Continued development and maintenance of assurance standards (internally and via EMCC) Line managers value our internal coaches/mentors and support them to deliver coaching and mentoring within the business Managing relationships with external bodies (AoC, & EMCC) and NHS organisations (HEE and LA) Yearly evaluation and impact report Strong governance of the CoE via a Steering Group and clear reporting lines to HR/OD SMT Provision of advice and guidance to staff (intranet, e-learning, guides etc.)