NANC Report Numbering Oversight Working Group (NOWG) June 29, 2017 Co-Chairs: Laura Dalton, Verizon Karen Riepenkroger, Sprint 06/29/2017

Contents 2016 Performance Reports and Surveys for NANPA and PA 2016 NANPA Performance Report 2016 PA Performance Report NANPA / PA Technical Requirements Documents Interconnected VoIP Foreign Ownership Referral NANPA Change Orders PA Change Orders Meeting Schedule Participating Entities 06/29/2017

Summary 2016 Performance Reports for NANPA and PA The annual performance assessment is based upon: 2016 Performance Feedback Surveys Monthly Reports Annual Operational Reviews NOWG observations and interactions with the NANPA, the PA, and the RNA 06/29/2017

Summary 2016 Performance Surveys Definition of Each Rating Category Satisfaction Rating Used when the NANPA, PA, RNA... MET Performance was competent and reliable Decisions and recommendations were within requirements NOT MET Performance was unreliable and commitments were not met Decisions and recommendations were inconsistent with requirements 06/29/2017

Summary 2016 NANPA Survey Respondents The total number of respondents to the 2016 NANPA Survey was up from 2015 with an increase in regulatory responses. The following chart reflects the trend of survey respondents for the past 10 years: 06/29/2017

Summary 2016 NANPA Survey Results Each section in the 2016 NANPA survey had one question and the respondents provided the following aggregated response ratings: Section Met Not Met N/A CO Code (NXX) Administration 65 11 NPA Relief Planning 63 13 NRUF 69 7 Other NANP Resources 61 15 NANP Administration System (NAS) 67 9 NANPA Website and Reports  71 3 2 NANPA Industry Activities 48 28 Overall Assessment of the NANPA 76 06/29/2017

Summary 2016 NANPA Survey Results The following is a summary of written comments that were provided by survey respondents: As in previous years, significant praise for the NANPA staff was a consistent theme in the survey. The comments included praise for individual staff members and appreciation for the quality of service provided by NANPA. The following adjectives and phrases were used by multiple respondents to describe their experiences in working with the NANPA staff: Proactive, responsive Provides excellent customer service Efficient, well organized, professional Knowledgeable, accurate   06/29/2017

Summary 2016 NANPA Survey Results Comments suggesting improvements were mostly isolated and were not indicative of any consistent performance issues for the NANPA. Comments pertained to: Use of the online NRUF Form 502. Suggestion to enhance content of the system-generated Part 4 emails. 06/29/2017

Summary 2016 NANPA Performance Report NOWG Observations The NOWG concluded that the survey quantitative results and written comments indicated a high level of satisfaction experienced by those who interacted with the NANPA. The NANPA actively participated in industry forums, and promptly addressed issues brought to their attention. The NANPA also promptly addressed suggestions made by the NOWG. As in previous years, the NANPA has continued to consistently and effectively demonstrate their expertise in all areas in which they were involved. 06/29/2017

Summary 2016 NANPA Performance Report NOWG Highlights Conducted one-on-one NRUF training and posted a “Getting Started” information sheet to assist newly authorized interconnected VoIP providers in applying for and obtaining NANP resources. Completed a significant two-year project to reclaim 555 line numbers and implement the sunset of 555 NXX assignment guidelines. Submitted and implemented change orders that resulted in several NANP Administration System (NAS) enhancements. Provided industry leadership and support in NPA Relief Planning, NRUF, Other NANP Resources, and Code Administration activities. 06/29/2017

Summary 2016 NANPA Performance Report The NANPA’s rating for the 2016 performance year was determined by consensus of the NOWG to be Met. This rating is defined below: Satisfaction Rating Used when the NANPA... MET Performance was competent and reliable Decisions and recommendations were within requirements 06/29/2017

Summary 2016 NANPA Performance Report NOWG Recommendations The NOWG makes the following recommendations for NANPA: Provide details of the type of modifications being made to NAS in the notices sent to users when events are scheduled to implement software builds or other improvements, particularly when changes may impact FTP users or users with automated processes. Continue to offer NRUF training session(s) via WebEx which would include navigation and functionality of the online NRUF Form 502. Hold a NANPA website refresher training session via WebEx, or an unstructured NANPA website Q&A session. Continue to proactively search for ways to improve processes, educate customers, and enhance system functionality, and document those efforts where NANPA has gone above and beyond to assist its customers. 06/29/2017

Summary 2016 PA Survey Respondents The total number of respondents to the 2016 PA Survey was down slightly from 2015. The following chart reflects the trend of survey respondents for the past 10 years: 06/29/2017

Summary 2016 PA Survey Results Each section in the 2016 PA survey had one question and the respondents provided the following aggregated response ratings: Section Met Not Met N/A Pooling Administrator (PA) 72 3 Pooling Administration System (PAS) 68 7 PA Website 70 5 Miscellaneous PA Functions PA Industry Activities 49 26 Overall Assessment of the PA 75 06/29/2017

Summary 2016 PA Survey Results The following is a summary of written comments that were provided by survey respondents: As in previous years, significant praise for the PA staff was a consistent theme throughout the survey. Comments included praise for individual staff members and appreciation for the quality of service provided by the PA. The following adjectives and phrases were used by multiple respondents to describe their experiences in working with the PA staff: Professional, knowledgeable, friendly Willing to help, conscientious, positive Pleasant to work with, responsive, supportive Problem solvers, proactive, patient 06/29/2017

Summary 2016 PA Survey Results Comments suggesting improvements were mostly isolated and were not indicative of any consistent performance issues for the PA. Comments pertained to: More advanced notice of PAS changes that may impact automated processes. Suggested PAS enhancement to add additional information to subject line of Part 4 Reminder/Delinquent email notices. More thorough review of Part 1A supporting documentation prior to issuance of Part 3 Denial.   06/29/2017

Summary 2016 RNA Survey Respondents The total number of respondents to the 2016 RNA Survey was up from 2015. The following chart reflects the trend of respondents since the inception of the RNA survey. 06/29/2017

Summary 2016 RNA Survey Results Each section in the 2016 RNA survey had one question and the respondents provided the following aggregated response ratings: Section Met Not Met N/A Routing Number Administrator (RNA) 9 1 4 Routing Number Administration System (RNAS) 8 5 RNA Website RNA Industry Activities 6 7 Overall Assessment of the RNA 12 06/29/2017

Summary 2016 RNA Survey Results The following is a summary of written comments that were provided by survey respondents: Praise for the RNA staff, with the exception of one respondent, was a consistent theme throughout the survey. The following adjectives and phrases were used by respondents to describe their experiences in working with the RNA staff: Dependable, helpful Speedy, responsive 06/29/2017

Summary 2016 RNA Survey Results Based on the results of the 2016 RNA Performance Survey, the industry overall appeared satisfied with the PA’s RNA performance.   06/29/2017

Summary 2016 PA Performance Report NOWG Observations The NOWG concluded that the PA and RNA survey quantitative results and written comments indicated a high level of satisfaction experienced by those who interacted with the PA and RNA. The PA and RNA actively participated in industry forums, and quickly addressed issues brought to their attention. Assisted and educated newly authorized interconnected VoIP providers in obtaining numbering resources directly from the PA. 06/29/2017

Summary 2016 PA Performance Report NOWG Highlights RNAS and PAS successfully moved to Amazon Web Services (AWS). PAS and RNAS both exceeded the required metric of 99.9% availability in 2016. Implementation of the Direct Numbering Access Interconnected VoIP Order. Educated interconnected VoIP providers on requirements for application processing, proper supporting documentation, and on the information needed in 30-day notification letters. 06/29/2017

Summary 2016 PA Performance Report The PA’s rating for the 2016 performance year was determined by consensus of the NOWG to be Met. This rating is defined below: Satisfaction Rating Used when the PA... MET Performance was competent and reliable Decisions and recommendations were within requirements 06/29/2017

Summary 2016 PA Performance Report NOWG Recommendations The NOWG makes the following recommendations for the PA: Continue to have internal training sessions with the PA and RNA personnel to ensure consistency in understanding the processes when responding to service providers and regulators. Provide details of the type of modifications being made to PAS and RNAS in the notices sent to users when events are scheduled to implement software builds or other improvements, particularly when changes may impact FTP users or users with automated processes. Review PA and RNA performance survey comments for possible future enhancements to PAS and RNAS. Continue to proactively search for ways to improve processes, educate customers and enhance system functionality. 06/29/2017

2016 NANPA and PA Performance Reports The NOWG requests NANC approval of the NANPA and PA Performance Reports and requests the NANC Chair to transmit to the FCC. 06/29/2017

NANPA / PA Technical Requirements Documents (TRDs) NOWG has completed the initial review and update of the NANPA TRD. NOWG work on the PA TRD has been on hold for several months while the NOWG completed the 2016 NANPA and PA Performance Reports and addressed the Interconnected VoIP Foreign Ownership Referral. NOWG will now resume its review and update of the PA TRD. 06/29/2017

Interconnected VoIP Foreign Ownership Referral The FCC requested the NANC identify and evaluate concerns that may be raised by foreign ownership of VoIP applicants seeking numbering authorization from the FCC, specifically directing the NANC to: Identify what issues foreign ownership of interconnected VoIP providers seeking to obtain numbering resources may present;  Provide information about NANC member experience with foreign-owned carriers obtaining telephone numbers from the NANP and/or use of those numbers outside the United States, and  Make specific recommendations about how to address foreign ownership of interconnected VoIP providers that seek to obtain numbers directly. The NANC Chair referred the request to the NOWG, requesting the NOWG conduct an assessment, with assistance of the ATIS INC, on potential issues related to foreign owned interconnected VoIP service providers that are seeking the FCC’s authorization for direct access to numbering resources. The NOWG reached out to the NANPA and PA for feedback, and to obtain even broader input, the NOWG asked the NANC Chair to send the request to the NANC and its Working Groups, such as the FoN WG. The NOWG conducted its assessment and incorporated input received from the ATIS INC, NANPA, PA, and FoN WG into a single report, and provided the report to the NANC Chair on June 21, 2017. 06/29/2017

Scheduled Implementation Date NANPA Change Orders Change Order Number Date Filed Summary NOWG Status FCC Action Scheduled Implementation Date 6 09/02/2016 NANP Administration System (NAS) to the Cloud NOWG Recommendation to Approve sent to FCC on 09/13/2016 Approved on 9/30/2016 April 2017 – Migration to Cloud completed on 4/27/17 7 6/16/2017 NAS Email/Report Enhancements – INC Issue 830 Pending 06/29/2017

Scheduled Implementation Date PA Change Orders Change Order Number Date Filed Summary NOWG Status FCC Action Scheduled Implementation Date 2nd Revised 3B 03/08/2017 Development and Support of the PAS NPAC API NOWG Received on 03/08/2017 as FYI - No Action Expected 03/22/17 Delivered on 03/24/17 4 06/16/2017 PAS Generated Email Enhancements – INC Issue 830 Pending 06/29/2017

NOWG Upcoming Meeting Schedule – 2017 Month Activity July 18 PA Standing Agenda Call with NOWG - Conference Call 1 pm Eastern, 1 hr * NANPA Standing Agenda Call with NOWG - Conference Call 2 pm Eastern, 1 hr * August 9 September 14 * NOWG-Only Monthly Calls immediately following calls with the NANPA and PA 06/29/2017

NOWG Meetings Other meetings for the NOWG may be scheduled as needed beyond what has been identified on this list. Contact the Co-Chairs for complete meeting or conference call details: laura.r.dalton@verizon.com karen.s.riepenkroger@sprint.com NOWG meeting notes and documents are posted at www.nanc-chair.org 06/29/2017

NOWG Participating Entities AT&T CenturyLink Pennsylvania Public Utilities Commission Sprint T-Mobile USA Verizon 06/29/2017