Four Seasons BirchStreet Orientation

Orientation Agenda Overview Introduction to BirchStreet Benefits BirchStreet History BirchStreet Rollout Timeline Tasks for Your Hotel Training System Usage Your Next Steps For Your Reference Deployment Contacts

Introduction: What is BirchStreet? Secure web-based purchasing solution accessible from any location Enables the hotels to automate many of the purchasing related tasks that today are time consuming and manual (phone, fax, email) Allows the hotel to track purchase orders, create organized order guides, and track items as they are delivered

Benefits Hotel Level Above Hotel Single system order entry All hotel suppliers on one application Consolidates purchase review, ordering, inventory management, and reporting Access to real time pricing Paperless system that automates delivery of your orders to approvers and suppliers Hotel Level Centralized database of National supply chain purchases Greater Leveraging of Purchasing Power Enterprise wide management of specifications Above Hotel

BirchStreet - Internationally Since 2003 Over 5,000 properties in more than 35 countries 12 Languages, 50+ Currencies Over 70,000 Registered Users Over 160,000 Suppliers Global Customers Aruba Australia Austria Belgium Canada Costa Rica Denmark Egypt France Germany India Ireland Jordan Kingdom Of Saudi Arabia Luxembourg Mexico Netherlands Netherlands Antilles Panama Portugal Russian Federation Spain St Kitts And Nevis Sweden Switzerland Trinidad And Tobago Turkey United Kingdom United States Venezuela

BirchStreet - Today Over 70,000 Registered Users Over 160,000 Suppliers Process 4.5 million POs a year $5 Billion in Spend a year Avg. 10,000 Logins a day some of our customers

BirchStreet – Rollout Timeline April 16th, 2012: Four Seasons Hotel Westlake Village After Westlake Village, Hotels will be deployed in waves beginning in May through the end of the year Wave 1 May July August October December Wave 2 Wave 3 Wave 4 Wave 5

Project Management & Supplier Adoption Training Process T-85 Days Implementation Project Management & Supplier Adoption Hotel Communication Orientation PowerPoint Will Communicate the Following Training Process, Time Frame & Training Packet Hotel Responsibilities Provide Hotels with Proposed Training Schedule Discuss Who Should Attend Training Schedule Staff into Training Prepare Classroom Sign-Up/Attendance Sheet Schedule Meeting Room Confirm Lodging Accommodations for Training Instructor Distribute Training Materials to Attendees Orientation Timeline Key Hotel Activity BirchStreet Activity

Inventory Setup Training Training Process T-85 Days Inventory Setup Training Storeroom Managers & Directors of Procurement will receive a web based demo of the system and training 6-8 weeks prior to implementation on how to complete the Inventory Setup Template Template will be used to collect storeroom data Training: training@birchstreet.net Implementation Project Management & Supplier Adoption Orientation Inventory Setup Training Data Gathering (templates) Order Guide Setup Training Order Guide Setup Training Director of Procurement will receive a web based demo and training 4 weeks prior to implementation on how to complete the Order Guide Setup Templates Template will be used to populate direct issue Order Guides Training: training@birchstreet.net Timeline Key Hotel Activity BirchStreet Activity

Inventory Management Training Training Process T-85 Days Inventory Management Training Storeroom teams will receive web based Storeroom Purchase & REQ Fulfillment training 1 week prior to implementation. Training: training@birchstreet.net Implementation Project Management & Supplier Adoption Orientation Inventory Setup Training Data Gathering (templates) Order Guide Setup Training Procurement Training Hotel will receive onsite training on Procurement, Approving, Receiving, AP & Administrative Tasks This training will mark the “Go-Live” when the Hotel begins to use the system Training: training@birchstreet.net Inventory Management Training Procurement Training Timeline Key Hotel Activity BirchStreet Activity

System Use & Support Training Process Timeline T-85 Days Implementation Project Management & Supplier Adoption System Use & Support Once Hotel is trained, the System is ready to Use Help Resources are available in the BirchStreet Help link once logged in BirchStreet’s Support Team is available at 949.567.730 or support@birchstreet.net Orientation Inventory Setup Training Data Gathering (templates) Order Guide Setup Training Inventory Management Training Procurement Training System Use Support Timeline Key Hotel Activity BirchStreet Activity

Inventory Setup Training Overview Three Core Sessions Are Available – Web Based Training Training Will Occur 6-8 Weeks Prior to Implementation Each Session is Listed with Who Should Attend: Inventory Setup I – System Demo/Overview Anyone responsible for Storeroom Stock and/or Purchasing Manager Anyone in Finance with a vested interest in the Storeroom and it’s data migration into BirchStreet Inventory Setup 2 – Setup Requirements Inventory Setup 3 – Completing the Inventory Template

Order Guide Setup Training Overview Two Core Sessions Are Available – Web Based Training Training Will Occur 4 Weeks Prior to Implementation Each Session is Listed with Who Should Attend: Procurement Setup 1 – System Demo/Overview Purchasing Manager and anyone responsible for setting up Order Guides for direct purchase or requisitioning (non-Inventory) Procurement Setup 2 – Setup Requirements

Inventory Management Training Month End Process Training Inventory Management Training Overview Three Core Sessions Are Available – Web Based Training Training Will Occur 1 Week Prior to Implementation Each Session is Listed with Who Should Attend: Storeroom Training Anyone responsible for Fulfilling Requisitions Anyone Responsible for restocking Inventory or managing Par Levels Anyone in Finance with a vested interest in Storeroom transactions Inventory Management Training Anyone responsible for managing adding new or removing old products from Inventory, and making Inventory data corrections Month End Process Training Anyone responsible for performing the Take Inventory Process

Advanced Buyer Training Core eProcurement Training Overview Five Core Sessions Are Available – Classroom Style Training Will Occur During the Implementation Week Each Session is Listed with Who Should Attend: General Training Anyone Responsible for Requisitions or Purchasing Recommended for Anyone who is Responsible for Approving Purchases Recommended for Anyone who Should Track What Items are Delivered Advanced Buyer Training Anyone Responsible for doing a majority of the Purchasing Recommended for Anyone who will be managing Order Guide content for multiple users Provides Information on Additional application features Approver Training Anyone who is Responsible for Approving Purchases Receiver Training Anyone who Should Track What Items are Delivered REQ Training Anyone Responsible for creating Inventory Requisitions Storeroom Manager and anyone with a vested interest in Outlet to Storeroom transactions

Supplemental Training Overview Three Additional Sessions Are Available – Classroom Style or 1:1 Sessions Training Will Occur During the Implementation Week Each Session is Listed with Who Should Attend: RFQ Training Anyone Responsible for converting standard (non-Inventory related) Requisitions to RFQ’s and submitting out to bid AP Training Anyone who is Responsible for handing the property AP process as it relates to Central AP Admin Training Anyone performing BirchStreet Administrative Tasks, and Hotel Finance Recommended for those Responsible for New Users, Approval Workflows, and Budget Maintenance

Training Packet Details Training Packets Will be Distributed At Least 2 Weeks Prior to Each Training Event. Packets Will Include: Training Schedule Class Outlines Quick Guides Additional Training Materials

Your Next Steps The BirchStreet Training Team will Contact Each Property’s Director of Purchasing (or Key Training Point of Contact) in Advance to begin Coordination Work With BirchStreet Training Team to Plan & Finalize Training Schedule Inventory Setup Training Order Guide Setup Training Inventory Management Training Implementation Training – GO-LIVE! Book Your Users Into Scheduled Classes Once Users Attend Training, go to http://fourseasons.com and follow the prompts to access BirchStreet!

Deployment Contacts Request Contact Application Training BirchStreet Training Training@birchstreet.net Products or Pricing General Supplier Questions ----- > How to Purchase from Suppliers ----- > Supplier BirchStreet Support (949.567.7030 or support@birchstreet.net) Request and/or Authorize New Adopted or Punchout Suppliers (once Authorized by hotel Controller) Jodi Bell (416.441.3855 or jodi.bell@fourseasons.com) Business Policy Questions Hotel Finance or DOF Application Support BirchStreet Customer Support 949.567.7030 or Support@birchstreet.net Accessing BirchStreet http://fourseasons.birchstreet.net Page 19