Safety & Risk Control Overview California Housing Workers’ Compensation Authority Safety & Risk Control Overview Jeff – Introduce Henri and transition Dave Beal – Very involved in CHWCA Henri Castro – main contact, coordinate services to members. Brief history with Bickmore Risk Control

2014 – Year In Review Accomplishments Individual Action Plans for Each Member 30 Training sessions 700 Employees Trained 40 Programs Developed On-Site Hazard Inspections Ergonomic Evaluations Phone and Email Consultation In 2013 RMC requested more hands-on Risk Control Services for members 2014 – individual action plans 2014 – Team of consultants providing services 30 Training sessions/700 employees (Accident investigation, BBP, Workplace violence, Defensive driving, Hazard communication, Ergonomics, Heat Illness, Forklift, Aerial Lift) 40 written programs developed Injury and Illness Prevention Program (IIPP); hazard communications, heat illness prevention Physical Inspections Ergonomic evaluations Phone and email consultation on various topics; Cal/OSHA reporting, chemical exposures, ergonomics, maintenance exposures Risk Control

2014 – Year In Review Primary Loss Drivers Ergonomic Injuries (sprains/strains) Slip, Trip, and Fall Claims Focused Services Provided Ergonomics Training for Maintenance and Office staff Individual Ergonomic Evaluations Loss Data for 2014 Focused Services Primary Occupations: Maintenance 50% of claims frequency and severity Office Staff – 20% claims frequency and severity Brief summary of the ergonomic-type injuries Hazard inspections that identify tripping hazards Accident Investigation training Risk Control

2014 – Year In Review Webinars Cal/OSHA Recordkeeping (5) ADA (0) Aerial Lift Safety (0) Confined Space Awareness (4) Driver Safety (5) Forklift Operation (2) ( ) Number of attending agencies Heat Illness (8) Lockout/Tag out (8) Temporary Traffic Work Zones (0) Describe – not sure how many attendees because could be projected to a group or individual view. Regular Attendees: San Mateo Merced Alameda Upland San Joaquin Contra Costa Attended 1-2: Plumas Yolo Ventura Santa Barbara Fresno Risk Control

2014 – Year In Review Regional Training Workplace Violence Employee Drug Abuse Breakout Sessions Central Regional Training June 2014 – 25 Attendees Stanislaus, Sutter/Nevada, San Joaquin, Fresno, Yolo, Ventura, Alameda Southern Regional Training October 2014 – 49 Attendees San Diego, Santa Barbara, and Upland Discuss topics and breakout sessions Estimated head count Central – San Joaquin June – 25 Stanislaus Sutter San Joaquin Fresno Yolo Ventura Alameda South – San Diego - October – 50 San Diego Santa Barbara Upland North March – Sacramento – 9 Sacramento San Mateo Need to know number of attendees from central and south. Review evaluations to be prepared for feedback Northern Regional Training Bickmore Corporate Office March 2015 – 9 Attendees Sacramento, San Mateo, Sutter/Nevada Risk Control

Injury Frequency & Severity Trend 2014 – Year In Review Injury Frequency & Severity Trend Be prepared to discuss the increase in the frequency rate. Remember increase is less than 1. Risk Control

2015 – Risk Control Service Plan Services Targeted to member specific needs and loss drivers Up to three days of customized services Unlimited Phone & Email Consultation Highlight the customized Combination of member requests and focused service to reduce losses Risk Control

2015 – Risk Control Service Plan Resources Monthly Safety Communications Live/Recorded Webinars On-line Web Based Training Courses Website Resources On-line Streaming Safety Videos Safety Publications Sample Programs Safety Communications in 2015 to date: Earthquake Preparedness Driving Safety Ebola Holiday Safety Cal/OSHA Reporting Measles Outbreak 2015 Heat Illness Prevention – New Requirements Webinars – another slide On-line – another slide Website Resources Highlight resources and new developments Risk Control

2015 – Risk Control Service Plan Cal/OSHA Recordkeeping Hearing Conservation Heat Illness Prevention New Requirements Playground Safety Inspections Return to Work Sidewalk Liability Live Webinars Highlight partnership with Cal/OSHA on heat illness Risk Control

2015 – Safety Award Program Risk Control Evolution to current program (maybe Jeff?) Proactive Rewards Agencies - safety program enhancements $6000 Uncapped x-mod 3,2,1, 000 Need to make sure I understand the uncapped x-mod definition Be prepared to answer questions about potential ideas Rewards Employees (ideas and solutions) (500 – 100) RMC participation Share Ideas Risk Control

Working Through Challenging Encounters 2015 – Regional Training Working Through Challenging Encounters How to Work Through Challenging Encounters. Designed for agency managers and employees who may encounter angry, frustrated, and sometimes dangerous clients. How to communicate in a way that defuses confrontations and generates cooperation. Neutralize their own anger, stay in control, and help solve the problem. Recognize the signs of potentially dangerous conditions and engage tools on how to react and respond. Risk Control

2015 – Web Based Training Risk Control Discussion for this slide depends on the RMC feedback. VIVID – 6 years. 2015 25% increased from $3000 to $3750 (LAWCX), CHWCA members now have access to Target Solutions, an online training and risk management platform. Web-Based Training Courses Records Management System with the ability to store training documentation, employee handbooks, policies, programs, and other documentation with the ability to E-signatures. Employer Pull Notice Program (EPN) Risk Control

2014 Safety Award Winners Risk Control Discuss the transition from score card to IFR most improved for this year only to safety award program Small Agency - Mendocino Medium Agency - Marin Large Agency – Contra Costa Risk Control