1. Your Role as a Risk Manager PRIMA Spring Training 2018
What is a Risk Manager?
Your Role as a Risk Manager
PRIMA Spring Training 2018

2. What is “RISK MANAGEMENT”?
“The process of planning, organizing,
leading and controlling the activities
of an organization in order to minimize
the adverse effects of accidental
losses on that organization at a
reasonable cost.”
Essentials of the Risk Management Process
ARM 54 Text, Insurance Institute of America

3. Look in the mirror and meet your entity’s Risk Manager

4. Where Does Risk Manager Designation Come From?
Usually “Oh by the way---”
Your agent put in your name.
You are the one who seems to care.
Unlikely to be your primary job.
We are all managers of risk!

5. Your Job is Fix it!

6. Risk Managers are- Smart Aware Influential Creative Ready for:
Natural disasters
Unnatural disasters
Accidents
Elections
Lawsuits
Corey and Kelly to give some anecdotes of claims/cases?

7. A Typical Day in the Life…
Teach a class on managing safety to supervisors
Get a call about a building that just burned
Work with attorney on contract indemnifications for a special event
Receive a call on a workers’ compensation claim escalation
Add new fire station and drone insurance coverage
Get an angry call from a claimant who just had their liability claim denied
Review contracts

8. Dispelling Myths of Risk Management
Don’t assume that because you work within a small agency you cannot afford a risk management program.
You cannot insure for all risks.
Risk management is not a luxury-it is a necessity.
Neither lack of information, or funds, or the size of your agency diminish your legal responsibility to adhere to all federal and state laws.

9. Risk Management Process
Identify the risk!
Analyze the situation
Evaluate
Decide what to do
Monitor
Avoid the risk
Retain
Transfer
Share the risk (including contracts & Insurance)
What’s happening here?
Ok, how frequently do we do this, is it dangerous?
Do you want to engage in this, will it cost a lot if something goes wrong?
Make decision, then see how it’s going.
Don’t do it
Do it
Insure it
Share it

10. 4th of July Case Study
Lead the group through a 4th of July event following the Risk Management Process (Previous Slide)
Risk Management Process
Identify the risk!
Analyze the situation
Evaluate
Decide what to do
Monitor
Avoid the risk
Retain
Transfer
Share the risk (including contracts & Insurance)

11. Prevention and Mitigation Activities
Training
Policies
Planning
Risk Review
Transfer
Training
Online, in-person, guest speakers, handouts, alerts, videos, 30 seconds to several days.
Defensive Driving, Title II, Respectful Workplace, Harassment, Safety training
Train on policies like FMLA/ADA, your employee manager handbook
Policies
Codes, employee regulations, contract requirements
Planning
Prevent, mitigate
Plan for the unexpected, Emergencies, COOP planning, Active Shooter, not just those kinds but big picture—transition plans, all the “what ifs”
Risk Review
Be available and open to discuss (don’t just be a NO or you will get bypassed)
Transfer
Insurance, contractors,
How can you transfer? Who else can do this task? A contractor? Insurance? Another agency?

12. As Risk Managers you influence: (or not)
Governance
Meeting, Hearings, Records
Drivers
Selection, training, supervision
Safety
Employees and volunteers – WC
All others – Liability HR
Benefits
Civil Rights
Have and follow policy
Emergency preparations
Insurance

13. Considerations Risk vs. Reward Frequency vs. Severity
Public Perception
Politics
Safety and Productivity
Actual and Potential Costs
When NO is not an option: How might we do it with less liability exposure

14. What is Loss Control? What are some techniques I can use?
Safety inspections
Contract review
Background investigations on potential new employees
New program reviews
Well-written job descriptions
Training programs and employee education
Contract language/monitoring of insurance coverages gaps and needs
Claims management
Use your claims history to identify needs
Loss control is a risk management technique that seeks to reduce the possibility that a loss will occur and reduce the severity of those that do occur. A loss control program should help policyholders reduce claims, and insurance companies reduce losses through safety and risk management information and services.
Hiring the right person the first time will avoid potential problems later, work with HR.

15. Stuff happens… What can you do then?
Mitigation Measures
Stuff happens… What can you do then?
Who needs to know?
What are your resources?
What will mitigate the damages?
Call your attorney.
Call your insurance agent.

16. Discover training opportunities
Where can you go for help?
There are several national and local groups that offer training and education on public entity risks and their uniqueness. National PRIMA is by far one of the most valuable resources. Online training, webinars and mini PRIMA institutes as well as the national PRIMA conference which will be held in Indianapolis this year.
Over 1200 public agencies gather to share information, trends and best practices.

18. ARM Designation
The Institutes are the leader in delivering proven knowledge solutions that drive powerful business results for the risk management and property casualty industry.
Institutes knowledge solutions include the CPCU designation program; associate designation programs in areas such as claims, risk management, underwriting, and reinsurance; introductory and foundation programs; online courses; research; custom solutions; assessment tools; and continuing education (CE) courses.
ARM 54 – Risk Management Principles and Practices
ARM 55 – Risk Assessment and Treatments
ARM 56 – Risk Financing
RMPE Risk Management for public Entities

19. Idaho Industrial Commission
They host the annual workers compensation seminar and also have employer education and The Employer Education and Evaluation program provides training for employers to help identify practices that may reduce exposure to liability.

20. State Insurance Fund

21. Online Training / Resources

22. Online Training / Resources

23. Online Training / Resources

24. Online Training / Resources

25. In Person Training

26. QUESTIONS?