Prepared by Miss Samah Ishtieh 18 نيسان، 18 Delegation Prepared by Miss Samah Ishtieh 4/18/2018 Miss Samah Ishtieh Dr. Harisa El-Shimy

What is delegation? Delegation is the process by which responsibility and authority are transferred to another individual. Responsibility: an obligation to accomplish a task. Accountability: the act of accepting ownership for the results or lack thereof. Authority is the second principle of delegation; is the right to act or empower. 4/18/2018 Miss Samah Ishtieh

What is Delegation of Authority? 18 نيسان، 18 What is Delegation of Authority? Allowing someone to act on your behalf to perform tasks (consume resources) that are available to you. Delegator should be empowered to delegate to anyone he needs to, subject to certain organisation controls (i.e. the organisation’s Delegation Policy). 4/18/2018 Miss Samah Ishtieh Dr. Harisa El-Shimy

Delegation Is the process of entrusting because the supervisor /administrator shares work and decisions with others which he or she would otherwise carry alone. It is an effective management competency by which nurse managers get the work done through their employees. Accountability: - When managers delegate they still remain accountable for the actions of their subordinates. 4/18/2018 Miss Samah Ishtieh

Potential Advantages: Improvement of decision quality Great subordinate commitment Time management Job enrichment Development of managerial talent 4/18/2018 Miss Samah Ishtieh

Elements of Delegation Responsibility Authority Accountability is the process of establishing an obligation to make decisions within set limits 4/18/2018 Miss Samah Ishtieh

What to Delegate?? Tasks that can be done better by subordinate Tasks that are urgent but not high priority Tasks relevant to a subordinate’s career Tasks of appropriate difficulty Both pleasant and unpleasant tasks Tasks not central to the manager’s role 4/18/2018 Miss Samah Ishtieh

Six Principles of Delegation 1. Know yourself and team members 2. Assess strengths, weaknesses, job, situation and skills 3. Understand the state practice act, limitations, and job descriptions 4. Know the job requirements 5. Keep communication clear, complete and constant 6. Evaluate-review what happened/measure results 4/18/2018 Miss Samah Ishtieh

The need for delegation 1) Effective use of time end subordinates The main reasons for delegation: A- managers can having decided their priorities. B- concentrate on the work of greatest importance. C- leaving the work of lesser importance to be done by others. D- if delegation is set up effectively, the delegated work may, in time , be actually performed better by subordinate. This also motivating & developing subordinates. 4/18/2018 Miss Samah Ishtieh

2) Development of subordinates: Managers are setting the pattern for their subordinates to delegate in turn down the line. Subordinates can deal with emergencies. Help prepare subordinate for promotion. 4/18/2018 Miss Samah Ishtieh

Techniques for delegating: Nurse manager at all levels can prepare a list of duties that can be delegated. The list of duties should be ranked by time required to perform them and their importance for the institution. Only one duty should be delegated at a time. 4/18/2018 Miss Samah Ishtieh

Steps of Delegation - Relay the description of the task - Describe the task to be done - Relay the description of the task - Establish checkpoints Policies and standards Allocate resources Time frame Rounds - Establish dialogue before, during, and after for feedback Clarification Attitude/ feeling of the staff delegated with the task 4/18/2018 Miss Samah Ishtieh

Ways for successful delegation: 1- train & develop subordinates: give them reason for the task, authority, details an written instruction if needed. 2- control & coordinate the work of subordinates: employees want to know the nurse leader's expectation of them. They understand expectation from clearly defined jobs, work relationship and expected result. 3- visit subordinates frequently: spot potential problems of morale and disagreement. 4- coordinate to prevent duplication of effort. 5- accept delegation as desirable. 4/18/2018 Miss Samah Ishtieh

7- specify goals and objectives. 8- agree on performance standards. 6- solve problems and think about new ideas: emphasize employee's solving their own problems. 7- specify goals and objectives. 8- agree on performance standards. 9- know subordinate's capabilities and mach the task or duty to the employee. 10- take an interest. 11- give appropriate reward. 12- don't take back delegation task. 4/18/2018 Miss Samah Ishtieh

After you have been delegated Keep your self informed Do not give specific instructions If something goes wrong, discuss it with the person with whom you have delegated 4/18/2018 Miss Samah Ishtieh

When not to delegate - Do not delegate the power to discipline, responsibility for maintaining morale, over all control - A hot potato jobs, that are too technical or duties involving trust. These are complicated areas of nursing management requiring specialized knowledge and skills. 4/18/2018 Miss Samah Ishtieh

Barriers 1- lack of experience. 2- Lack of competence. - Barriers in the delegate: 1- lack of experience. 2- Lack of competence. 3- Avoidance of responsibility. 4- over dependence on the boss. 5- over load of the work. 6- Disorganization. 4/18/2018 Miss Samah Ishtieh

Barriers Barriers in the situation: 1- one – person – show policy. 2- no toleration of mistakes. 3- critically of decision. 4- urgency, leaving no time to explain. 5- confusion in authority & responsibility. 6- under staffing.. 4/18/2018 Miss Samah Ishtieh

Barriers Barriers to the delegator: 1- Lack of experience in the job or in delegating. 2- Fear of being disliked. 3- Refusal to allow mistakes. 4- Lack of confidence in subordinates. 5- Perfectionism, leading to excessive control. 4/18/2018 Miss Samah Ishtieh

Barriers with the delegator: 6- Demand that every one know all the details. 7- Failure to delegate authority commensurate with responsibility. 8- Lack of organizational skills. 9- Insecurity. 10- Failure to establish effective control and follow up. 4/18/2018 Miss Samah Ishtieh

Thanks for Good Listening 4/18/2018 Miss Samah Ishtieh