Intelligent information for smarter decisions Amadeus iBank Intelligent information for smarter decisions Author, Department Place, Date

1 Introduction

Amadeus iBank Amadeus iBank provides travel data warehousing, reporting and analytics to: Acquire travel data from Multiple Sources Standardise data so it is meaningful Currency — Hierarchy — Savings codes Distribute data as required Web-based on-demand reporting Scheduled broadcast reporting XML handoff — Dashboards

Introduction Gathering and storing business intelligence is key to business success Providing a mine of valuable information to help you better manage your processes Amadeus iBank enables you to access relevant information Consolidate data from all markets Track total travel spend Identify trends Monitor policy compliance Improve your profitability and travel programme return on investment

A partnership with Cornerstone Agreement signed in July 2011 Cornerstone: US-based (Indiana) technology company specialised in Reservation Management and Business Intelligence 500 Million+ records captured in 2010 more than 4 Million reports generated 75% of all reports were broadcast automatically more than 11,000 users login credentials more than 1.1 Million unique login instances occurred Amadeus customers worldwide get access to iQCX and iBank products Amadeus local organisation provides implementation and support

2 Benefits for Your Business

Key benefits to Travel Agencies Manage your business Consolidated travel sales or expenditure data assists in vendor negotiations Allows multi-branch networked account reporting quickly and easily, improving productivity Save time and conserve agency resources, eliminating the need to produce paper management reports Better serve your customers Enables you to enhance your service offering and profitability, improving customer retention Allows you to compete with online travel companies that offer access to online corporate reports Increase your profitability Build your business as a reseller

Key benefits to Travel Buyers Consolidated travel spend data for use in vendor negotiations Offers a proactive approach to travel management by providing up-to-the-minute snapshots of travel expenditure as far back in history as you want to maintain Provides most effective means to review and thus manage corporate travel policy adherence, the need for policy changes and future savings opportunities Complementary Travets applications allow you to access the information you need to manage your unique business objectives

3 Overview

Amadeus iBank data management platform Relevant data at your fingertips Gathers travel data from GDS and back-office systems Data is standardised, consolidated & stored securely Stored data can be distributed to Corporations with different reporting methods or used for analysis Amadeus iBank consists of Reporting Analytics Travets

Amadeus iBank Reporting Choice Delivers over 100 standard reports and virtually unlimited number of user defined reports Upon demand or on a scheduled broadcast basis To focus on Spend analysis Supplier management Policy/Risk management Activity management Spend management Reconciliation analysis Agency productivity Regardless of the number of data sources you use Capture, standardise and store all your travel information, giving you a consolidated view of all travel expenditure incurred worldwide. Information can either be used for on-demand reporting, or exported for use in other applications, such as expense reporting and business intelligence With over 100 standard reports available and an unlimited number of user-defined reports, you and your customers can have access to travel spending details either on demand or on a scheduled basis. By capturing, consolidating and storing travel information in your own iBank data warehouse, you can help your customers manage their travel budgets by monitoring policy and contracts, reconciling travel spending and analysing results Amadeus iBank can focus on spend analysis, supplier management, policy/risk management, activity management, spend management (duplicate with spend analysis?), reconciliation analysis and agency productivity. Saves you and your customer’s money by eliminating the need to produce and distribute paper management reports, and saves time tracking e-tickets, refunds and service fee billing. With an instant snapshot of travel expenditure, it also effectively monitors corporate travel policy and exceptions or fare saving opportunities. 2.3 million reports ran during first half 2010

Amadeus iBank Reporting - sample

Amadeus iBank Analytics Powerful Point-and-click dashboard Lets agencies and their customers drill down into travel data For quick answers to immediate questions Accurate Data can be refreshed up to every minute Data available online, 24 hours a day via the Internet To successfully manage a travel programme, you need to oversee multiple tasks simultaneously From ensuring exceptional customer service to managing and enforcing corporate policy, tracking supplier spending and complying with governmental regulations Analytics dashboard gives you a clear view of the complete picture, for example offering enhanced visibility into cost and travel patterns providing you with leverage for supplier negotiations and improved compliance with your preferred vendors. In combining the power of the iBank data warehouse with an intuitive analytics engine using simple point-and-click navigation, you will have all the information you need to support your business’s strategic objectives at your fingertips

Amadeus iBank Analytics - sample Executive Summary Total Air Segments graph

Travets Executive Desk Provide the user defined views of their information in a dynamic dashboard interface Interactive and configurable with live information updates First set of Travets is comprised of two subsets or Desks: Travets Executive Desk Travets Data Desk Travets are discreet applications that provide the ability to manage and control specific and defined parts of the travel procurement process, giving you detailed views of your information in a dynamic dashboard interface. Amadeus Travets are totally independent applications, but work alongside the Amadeus iQCX and iBank platforms. For example, a Travet can show in real time how a company is performing against supplier contracts, or allow a traveller to access to their travel history and future plans through a mobile phone. Amadeus Travets innovative technology allow you to personalize the way in which you and your customers can access and use your information, giving you the leading edge in data management.

Reservation Data from Parser Travets - sample Reservation Data from Parser Loaded into iBank

How does it work? iBank Single agency data flow Booked PNRs ...placed on queue Parser gets PNRs from queue every ‘x’ minutes Booked PNRs from the GDS... Booked PNRs Ticketed Reservation Data from parser loaded to iBank Back-Office Data Ticketed reservations sent to back office Clean back office data loaded to iBank iBank Reservation Data Back-Office file extraction sent to Data Cleanser Data Cleanser inspects file for errors Single agency data flow iBank Data Source Flow – “Traditional Agency” 17

iBank Global Consolidated Data Warehouse Travel Agency Country #1 GDS booked data Back office accounting data Travel Agency Country #2 GDS booked data Back office accounting data Travel Agency Country #3 GDS booked data Back office accounting data iBank Global Consolidated Data Warehouse Data Analytics Policy Compliance Management Consolidated Global Reporting Multiple Agency Data Consolidation iBank Data Source Flow 18

4 Implementation

Implementation Implementation managed by Amadeus professional services consultants Support by Amadeus globally according to established service level agreements

Investment model Implementation based on time and materials Transaction based model according to usage

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