Danebury Avenue Surgery / PPI Group Patient Survey Results

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Presentation transcript:

Danebury Avenue Surgery / PPI Group Patient Survey Results Q1. Which of the following methods would you use to book an appointment? Q2. Do you use the Practice On-line booking service?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q3. Would you be interested to find out more about using on-line booking service to book and cancel appointments at the Surgery? Q4. In the past 6 months how easy have you found it to get through on the phone?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q5. Do you know the surgery’s local telephone number (0203)? Q6. How would you rate the waiting time you have experienced in the waiting room for an appointment with the GP?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q7. How easy is it to make an appointment with your preferred GP? Q8.last time you spoke to a GP at the Surgery ,did you have confidence and trust in the GP you saw or spoke to?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q10. How would you rate the waiting time you have experienced in the waiting room for an appointment with the Nurse? Q9. How often do you see the doctor you prefer?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q12. Last time you spoke to a Nurse at the GP Surgery did you have confidence and trust in the Nurse you saw or spoke to? Q11. How easy is to make an appointment with Nurse?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q13. How do you rate the manner of the receptionists at the GP Surgery? Q14.When you last talked to receptionist did you find him/her helpful?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q15. Have you noticed that there is a problem at Reception overhearing confidential conversation? Q16. Do you have your prescription done electronically?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q17. If yes, does this system work for you? Q18. Do you understand what happens in your medication review?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q19. Do you understand the importance of your medication review? Q20. How easy do you find getting into the building at the GP Surgery?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q21. How do you rate the quality of the Waiting Area? Q22. Would you like to see any of the following in the Waiting area?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q24.Think about your overall experience at the GP Surgery, are you satisfied with the services the Surgery provides? Q23.How clean is the GP Surgery?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q26. Would you recommend the GP Surgery to friends and family or someone who has moved to your local area? Q25. In general how satisfied are you with the care you receive at the GP surgery?

Danebury Avenue Surgery / PPI Group Patient Survey Results Q27. In the past 12 months have you felt like making complaint about member of staff at the Surgery or the service you have received? Q28. What Changes would you like to see the GP Surgery make in the future?