Today’s Agenda Benefits of Online Subscription Review Subscription Process Live Demo of Online Subscription

Enhancing the Customer Experience Convenient Residents can order services at their own pace without feeling the rush of move in day Their service can be active at move in because they have placed their order in advance Informative Typical challenge of explaining contracts and promotional pricing is removed as these are clearly explained in the order process User acknowledges their order choices Efficient Reliable data directly from the source rather than Yardi Ex. Jane Doe- - Removed, John Doe (s/l)

Creating an Account www.spartan-net.com/subscribe Create an account Create an Account or Continue your Order Create an account New users will enter their information Name Contact Location Verify registration via e-mail Simply click the link in the confirmation email Link directs them to Step 1 in the order process

1. Account Profile Additional contact information Preferred method of communication Security question Lease information Lease type collected Lease begin & end date Additional Occupants Roommate information: Name, Phone, Email, Relationship Option to set authorized users Option to notify occupant of the order

Authorized v. Non-authorized Users Have access to billing Ability to add, upgrade, or remove services May add additional users May register devices Have access to tickets Has the ability to Adjust the order Non-authorized Users

2. Select Services Service options automatically display what is offered at the user’s particular community or Unit Included as an amenity v. an additional lease fee Sold as the Technology Package or A la carte Correct base channel package displayed Ex. Family, Entertainment, Choice, Choice + HBO If DIRECTV is selected, the user will be required to tell us how many TVs will require programming If Internet only is chosen the user will move forward to Step 5 in the order process

3. DIRECTV Receivers User is able to choose which type of receivers they would like Features, terms, promotions, & pricing are clearly explained Pop ups describe receiver capabilities, service fees, 12-month commitments for premium receivers, and promotional discounts for new DIRECTV customers Charges are broken down to explain bill Base package: paid to leasing office Monthly DIRECTV Bill: estimate of DIRECTV monthly charges Due at Checkout: one-time payment

4. DIRECTV Programming User has the option to add on channels for the full DIRECTV experience Pop ups show all channels included in each particular package Base package upgrades Premium movie and sports channels International packages Charges are shown in the billing breakdown as programming upgrades are added to their order

5. Additional Equipment Residents have the convenience of ordering additional equipment from Spartan-Net, instead of going to another store Wi-Fi routers, Ethernet cords, Switches, Coax cables, RF remotes, etc

6. Cart Summary User may review and edit their entire order Base Package Programming Upgrades Premium Upgrades International Packages Receivers Service Fees Additional Equipment Side tallies break down billing so user can understand their payments Base package billed by leasing office Due at checkout to Spartan-Net Monthly DIRECTV estimate Due at checkout to DIRECTV

7. Service Agreements All necessary legal documents that apply to the order may be signed online Lease Addendum Subscriber Agreement DIRECTV MDU Agreement User must agree to the documents in order to proceed User has access to all legal documents through My Account at www.spartan-net.com

8. Schedule Pick Up User may choose a date to either pick up their ready equipment at our office or schedule an installation appointment Installation appointments will be extremely limited or unavailable during changeover Pick Up Equipment will be ready for pick up as soon as the following business day Installation An appointment with a two hour window may be set for a technician to set up equipment Ex. The tech will arrive between 10:00am-12:00pm

9. Make Your Payment Checkout summary details that charges that are due for immediate payment Ex. Receiver fees, activation fee, routers, installation fees etc. Credit card payment information Credit card billing address

Order Submitted User will receive an order confirmation number The order will be submitted to the Spartan-Net team for processing