Dental Patient Satisfaction Survey Wednesday, May 17, 2017
140 Total Responses Date Created: Friday, March 10, 2017 Complete Responses: 140
Q1: Which provider did you see today? Answered: 140 Skipped: 0
Q1: Which provider did you see today? Answered: 140 Skipped: 0
Q2: I am able to get through to the office on the phone during office hours Answered: 134 Skipped: 6
Q2: I am able to get through to the office on the phone during office hours Answered: 134 Skipped: 6
Q3: In the last 12 months, when you phoned your dentist's office after regular office hours, how often did you get an answer to your question as soon as you needed? Answered: 130 Skipped: 10
Q3: In the last 12 months, when you phoned your dentist's office after regular office hours, how often did you get an answer to your question as soon as you needed? Answered: 130 Skipped: 10
Q4: How convenient was the appointment time you were able to get? Answered: 133 Skipped: 7
Q4: How convenient was the appointment time you were able to get? Answered: 133 Skipped: 7
Q5: How easy is it to schedule urgent appointments with your dentist? Answered: 132 Skipped: 8
Q5: How easy is it to schedule urgent appointments with your dentist? Answered: 132 Skipped: 8
Q6: How courteous and helpful was the receptionist when you arrived at our office? Answered: 133 Skipped: 7
Q6: How courteous and helpful was the receptionist when you arrived at our office? Answered: 133 Skipped: 7
Q7: How friendly was the clinical staff during your visit? Answered: 132 Skipped: 8
Q7: How friendly was the clinical staff during your visit? Answered: 132 Skipped: 8
Q8: Overall, how often do you wait more than 15 minutes to see your dentist or hygienist? (Wait time includes time spent in the waiting room and exam room.) Answered: 129 Skipped: 11
Q8: Overall, how often do you wait more than 15 minutes to see your dentist or hygienist? (Wait time includes time spent in the waiting room and exam room.) Answered: 129 Skipped: 11
Q9: How satisfied or dissatisfied were you with the amount of time your dentist or hygienist spent with you addressing your needs? Answered: 130 Skipped: 10
Q9: How satisfied or dissatisfied were you with the amount of time your dentist or hygienist spent with you addressing your needs? Answered: 130 Skipped: 10
Q10: Were your needs met at this visit? Answered: 128 Skipped: 12
Q10: Were your needs met at this visit? Answered: 128 Skipped: 12
Q11: Did anyone talk to you about the medication you take? Answered: 130 Skipped: 10
Q11: Did anyone talk to you about the medication you take? Answered: 130 Skipped: 10
Q12: Did your provider talk to you about your health goals? Answered: 131 Skipped: 9
Q12: Did your provider talk to you about your health goals? Answered: 131 Skipped: 9
Q13: Were you asked if you had visits with other health care providers since your last visit? Answered: 131 Skipped: 9
Q13: Were you asked if you had visits with other health care providers since your last visit? Answered: 131 Skipped: 9
Q14: Did anyone help you make an appointment with a specialty provider if necessary? Answered: 133 Skipped: 7
Q14: Did anyone help you make an appointment with a specialty provider if necessary? Answered: 133 Skipped: 7
Q15: Have we ever given you information about FMC being your medical home? Answered: 129 Skipped: 11
Q15: Have we ever given you information about FMC being your medical home? Answered: 129 Skipped: 11
Q16: Have we ever helped you find other community resources you might need that FMC does not provide? Answered: 131 Skipped: 9
Q16: Have we ever helped you find other community resources you might need that FMC does not provide? Answered: 131 Skipped: 9
Q17: Would you recommend FMC to your friends and family? Answered: 132 Skipped: 8
Q17: Would you recommend FMC to your friends and family? Answered: 132 Skipped: 8
Q19: What is your race? Answered: 134 Skipped: 6
Q19: What is your race? Answered: 134 Skipped: 6
Q20: What is your ethnicity? (Please select all that apply.) Answered: 129 Skipped: 11
Q20: What is your ethnicity? (Please select all that apply.) Answered: 129 Skipped: 11
Comments and Suggestions Help with the answering the phone and returning calls Love the people that work here!!! All ways a very helping person, thank you Kathy Love kathy Reception staff was very thural in explaining sliding fee Best dental staff I've ever seen. I'm happy with my service here. I think this is a great dental office They need to give T3 for pain not ibepfoen Stop taking so many patients Help with the answering the phone and returning calls Love the people that work here!!! All ways a very helping person, thank you Kathy Love kathy Reception staff was very thural in explaining sliding fee Best dental staff I've ever seen. I'm happy with my service here. I think this is a great dental office They need to give T3 for pain not ibepfoen Stop taking so many patients