1. Patient Satisfaction 2018
Survey Results

2. Number of Surveys Completed
UFCD Goal:
1,000 Completed
Surveys

3. Clinics: Response by Patients Seen
UFCD Goal:
60% of Surveys
Completed
* The Figure utilizes calculations provided by the UF College of Dentistry based on number of surveys submitted (1690) rather than the number of usable surveys (1657) that were data-reduced by the FSRC and used in the calculations throughout the rest of the report.

4. Clinics: Response by Patients Seen
*The Figure utilizes calculations provided by the UF College of Dentistry based on number of surveys submitted (1690) rather than the number of usable surveys (1657) that were data-reduced by the FSRC and used in the calculations throughout the rest of the report.

5. University of Florida – College of Dentistry: Patient Satisfaction Survey
demographics

6. “How old are you?”

7. “Are you female or male?”

8. “In what county do you live?”

9. “How many people, including you, live in your household?”

10. “How many in your household come to UF for dental care?”

11. University of Florida – College of Dentistry: Patient Satisfaction Survey
marketing

12. “How did you learn about the dental services we provide?”

13. “How long have you been a patient with us?”
The wording was changed on this question in 2017; the response category “This is my first visit; I am a new patient” was added.

14. “Which of the following is the most important reason you come to the UF College of Dentistry?”

15. University of Florida – College of Dentistry: Patient Satisfaction Survey
Patient services

16. 80% of responses to be 4 weeks or less
“How long after initial contact did it take to get your first appointment with the dental clinic?”
UFCD Goal:
80% of responses to be 4 weeks or less

17. “Do you feel your time is being well spent with our dental clinic?”
UFCD Goal:
95% or more “Yes” responses

18. “Were you given good directions for finding our clinic?”

19. “Were the signs helpful for finding dental patient registration?”

20. “How would you rate the appearance of our patient reception area?”
UFCD Goal:
90% “very good” or “excellent”

21. “How would you rate the cleanliness of the dental clinics?”
UFCD Goal:
95% “very good” or “excellent”

22. “How would you rate the cleanliness of our restrooms?”
UFCD Goal:
95% “very good” or “excellent”

23. 95% “very good” or “excellent”
“How would you rate the overall quality of the dental care you receive here?”
UFCD Goal:
95% “very good” or “excellent”

24. Over 90% “always considerate”
“Using a scale from 5 (always considerate & caring) to 1 (usually rude), how would you describe the way your dental care provider treats you?”
UFCD Goal:
Over 90% “always considerate”

25. Over 90% “always considerate”
“When I call the College of Dentistry, I am greeted by someone who is…”
UFCD Goal:
Over 90% “always considerate”

26. “During my appointments, I feel that the staff are…”
UFCD Goal:
Over 90% “always considerate”

27. “What do you like most about coming to the College of Dentistry?”
UFCD Goal:
Top three categories should be: Quality, Trust, & Professionalism

28. “What do you like most about coming to the College of Dentistry?”
“Coordination with my UF Health team, input from faculty, multiple opinions/options, student is excellent.” “Personable staff, patient with my son who was in fear and pain” “State of art technology and technique, ability to help student doctors.” “Excellent care provided by great professionals with the latest and best equipment.” “Everyone is so polite and courteous, quality of work is excellent.” “Ethics, morality, professionalism, knowledgeable, integrity, helpfulness.” “The quality of the work and expertise of the faculty.”

29. “What can we do to make your experience here more pleasant?”
UFCD Goal:
Reduction in percentage of negative responses (in particular, scheduling, parking, atmosphere, & cleanliness)

30. “What can we do to make your experience here more pleasant?”

31. “What can we do to make your experience here more pleasant?”
“Better communication between dentists and the front window, I don't always know if my messages go through.” “Improve the customer skills of telephone scheduler, she is sometimes rude and is slow to return calls.” “If possible, coordinating departments work together to allow appointments to be schedule closer together.” “Post-op care is nearly non existent, patient contact with surgical staff is extremely difficult, patient post-op information scant.” “More information about specific treatments.” “It would be nice if there were financing options or assistance especially for students, its very difficult and the credit referral interest rates are outrageously unaffordable for students.”

32. “Would you recommend us to your friends and family? Why or why not?”
*This question was added in 2016.

33. “Would you recommend us to your friends and family? Why or why not?”

34. Our goal is to make you smile!
University of Florida – College of Dentistry: Patient Satisfaction Survey
Our goal is to make you smile!