Main conclusions from the 7th European CAF Users Event EUPAN DG Meeting Hotel Bôrik, Bratislava, Slovak Republic Main conclusions from the 7th European CAF Users Event Ľubomír Plai CAF National Correspondent 15 – 16 December 2016

30 November 2016, Bratislava (SK) Event in Figure 7th European CAF Users’ Event – CAF Improvement Identification, Prioritization and Implementation 30 November 2016, Bratislava (SK) 33 countries invited 45 cases were introduced 20 selected best practices 3 parallel sessions 4 workshops in each (12 workshops in total) 3 key note speakers 20 speakers come from 13 countries 197 participants from 20 member states + Egypt, Montenegro, Bosnia and Herzegovina, Macedonia, EC DG EMPL, OSCE

Programme (1/2) 09:00 Opening and welcome 09:15 – 09:45 Keynote 1: Effective prioritisation: Results of the study Mr.Patrick Staes and Mr.Nick Thijs 09:45 – 11:15 Parallel session 1 Workshop 1: Stakeholders involvement Workshop 2: Human Resource Management Workshop 3: Performance and Strategic Management Workshop 4: CAF based TQM Management 11:15 Coffee break 11:45-12:15 Keynote 2: Professionalisation of senior civil servants as a key success factor for organisational performance Mr Jan-Hinrik Meyer-Sahling 12:15- 13:00 Parallel session 2 Workshop 5: Communication as a driver for change Workshop 6: Internal recruitment of managers Workshop 7: Process Management Workshop 8: CAF based TQM Management

Programme (2/2) 13:00 Lunch 14:00-14:30 Keynote 3: Horizontal coordination of processes as critical success factor for policy implementation: The 0_24 cooperation between sectors to prevent drop out from school in Norway Ms Gudrun Vik 14:30-16:00 Paralell session 3 Workshop 9: Customer and people oriented continues improvement Workshop 10: Staff involvement Workshop 11: Working together for better outcome Workshop 12: Sharing information 16:00 Coffee break 16:15-17:00 Panel discussion: How the CAF contributes to structural reform Chair: Mr Ľubomír Plai Contributors: Mr Patrick Staes, Mr Nick Thijs and Mr Jan-Hinrik Meyer-Sahling 17:00 Conclusion

CAF Improvement identification, prioritization and implementation A study of inspiring practices installed in 20 Public Sector organisations throughout Europe and the methodologies for prioritization. CAF Study Part 1: 20 improvement actions leading to better performance as the result of CAF Austria, Belgium, Estonia, Finland, Germany, Greece, Italy, Norway, Portugal, Poland, Slovakia, Slovenia, Spain Part 2: The prioritisation methodologies (selected approaches) EIPA, Italian, Portuguese, Polish, Austrian, Finish, Slovakian

Context The present study builds further on the findings of the Italian study (6th CAF Event, Rome 2014) CAF in the Education Sector. Successful stories of performance improvement, broadening the scope to whole public sector and describing good practices more in detail. Thanks to the engagement of all European National CAF correspondents, the Slovak presidency and the European CAF Resource Center at EIPA, received 43 cases and had the difficult task to select 20 of them. This study introduces examples of concrete success stories from 13 different countries, evidence-based, described by the process owners themselves. The selected organisations were found to be inspiring and innovative, dealing with themes of the EUPAN Strategy Paper (July 2016 – July 2019) and the Rolling Programme of the different presidencies in the coming 3 years.

Content Part 1: 20 improvement actions leading to better performance as the result of CAF The effectiveness of stakeholder involvement Human Resources Management Performance and Strategic Management CAF based TQM Customer and people oriented continuous improvement Staff involvement Working together for better outcome Sharing information Part 2: The prioritisation methodologies The methodology developed by EIPA and spread at the European level Methodologies developed by National CAF Resource Centers Recommendations for prioritisation at national level The methodology of the Slovak case

Online survey was available from Tuesday 6 - Tuesday 13 December 2016 Online survey invitation sent to all 197 registered participants to the event Online survey was available from Tuesday 6 - Tuesday 13 December 2016 81 responses received = 41 % response rate on the 7th European CAF Users' Event Survey Results

Overall Event Evaluation Q3: What would be your overall score of the 7th EU CAF Users' Event on a scale from 1 to 10 (1 very bad and 10 outstanding) Overall Event Evaluation Average: 8,2

Q1: What was your general impression of the 7th EU CAF Users' Event?

Q23: Have you gained new insights at the Event that you can bring home to your organisation/administration?

Q24: Would you recommend attending an EU CAF Users' Event to your colleagues in the future?

Q2: How would you appreciate the practical arrangements of the 7th EU CAF Users' Event?

Q4: Kindly indicate your evaluation of the following session: Keynote 1: CAF Improvement Identification, Prioritisation and Implementation Mr Patrick Staes and Mr Nick Thijs

Q10: Kindly indicate your evaluation of the following session: Keynote 2: Professionalisation of senior civil servants as a key success factor for organisational performance Mr Jan-Hinrik Meyer-Sahling

Q16: Kindly indicate your evaluation of the following session: Keynote 3: Horizontal coordination of processes as critical success factor for policy implementation: The 0 – 24 cooperation between sectors to prevent drop out from school in Norway Ms Gudrun Vik

Q22: Kindly indicate your evaluation of the following session: Panel discussion: How the CAF contributes to structural reform Chair: Mr Ľubomír Plai Contributors: Mr Patrick Staes, Mr Nick Thijs and Mr Jan-Hinrik Meyer-Sahling

Workshop 1: Stakeholders Involvement Answered: 15

Workshop 2: HRM Answered: 27

Workshop 3: Performance & Strategic Management Answered: 16

Workshop 4: CAF based TQM Management Answered: 20

Workshop 5: Communication as a driver for change Answered: 21

Workshop 6: Internal recruitment of managers Answered: 13

Workshop 7: Process Management Answered: 22

Workshop 8: CAF based TQM Management Answered: 18

Workshop 9: Customer and People oriented continued improvement Answered: 26

Workshop 10: Staff involvement Answered: 21

Workshop 11: Working together for better outcome Answered: 15

Workshop 12: Sharing information Answered: 9

CAF Event Conclusions The Event enabled better understanding of possible impact lines between CAF results and enablers through examples of concrete success stories based on evidence and described by the process owners in an accessible way. The Event provided an opportunity to find out how CAF users in the different countries define opportunities for improvement and decide process priorities. The Event here again was a successful forum for presentation and discussion of the findings and conclusions of the European study on CAF implementation. All information gathered through plenary and parallel sessions provided the occasion for CAF users, national experts and other public employees to exchange and collect ideas based on inspiring practices installed in 20 Public Sector organisations and the methodologies used for prioritisation.

Thank you for your attention