1. Meeting of the Secretariat Friday 4th of July 2003
Italian Presidency
of the Council of the EU

2. IPSG programme of activities
IPSG working methods
CAF Activities
3rd Quality Conference
Electronic Newsletter
European Benchmarking Network
Learning Labs
Expert Meetings

3. IPSG working methods
Evaluation based on:
Assessment of EPAN
Participation of new Member States

4. Further diffusion of CAF through:
CAF Activities - I
Further diffusion of CAF through:
building links with the national activities
enhancing the relationships between CAF and the other TQM models

5. CAF Activities - II EIPA’s study on CAF aimed at:
evaluating the conditions under which CAF can be a useful tool for public administrations
identifying the role of national agencies in promoting the CAF

6. Conference on the implementation and diffusion of CAF in Europe
CAF EVENT - III
Conference on the implementation and diffusion of CAF in Europe
involving 150/200 participants from:
european public administrations
national technical agencies

7. The 3rd Quality Conference “Making opportunities work” - I
Meeting point for all Europeans working on the improvement of public administration

8. The 3rd Quality Conference “Making opportunities work” - II
Final version of the program
Promotion of CAF in relation to the 3QC
Setting up of the IPSG network with new member states, in order to exchange ideas and information on the organisation of the 3QC

9. Electronic Newsletter
Improvement of the format
Call for papers on thematic areas
Launch of the second number of the newsletter

10. European Benchmarking Network
Improvement of the EBN website
Development of the network of contact persons professionally
Initiating and supporting benchmarking projects

11. Learning Labs Important way of addressing specific issues
Development of performance indicators to evaluate public policies
Start up of the learning lab on road safety