Core Skills for Managers

Lynne Hobden-Clarke Personnel Manager for Marks & Spencer plc managed in 14 stores participated in graduate recruitment and training Practice Manager in Gerrards Cross training practice assessor author of several management textbooks Tutor on New Trainers Course Government bureaucracy scrutiny General Manager of a livestock underwriting team Responsible for leading and managing the underwriting team Monitoring the profitability of the portfolio Personnel Director of a Financial Services Group Responsible for policies and procedures Dealing with sensitive employment situations Co-owner of SHC Partnership Bespoke consultancy and training services Specialising in practice management and small businesses

Aims of the course To offer a foundation in management techniques to assist in dealing with everyday situations To identify the management standards we aspire to reach and the expectations of others To be totally interactive with lots of practical examples and exercises To build a network of others in similar roles

Who should attend? Those who will be accepting more management responsibilities as part of their career path Newly appointed managers and team leaders Established managers who would welcome a refresher

Course structure Seven separate training days on dedicated topics Can be delivered as one complete course Can be delivered separately Can be tailored to suit each company’s needs Sessions start at 9.30am and finish at approximately 4.00pm Facilitated by Lynne Hobden-Clarke

Course content The role of management Effective meetings Managing appraisals and performance Change and stress management Team building and motivation Recruitment and selection Project management Employment legislation

The role of management What does being a manager mean? What sort of manager are you and what would you like to be? Seven elements of management Establishing objectives Defining roles, tasks and procedures Establishing priorities Securing and allocating resources Securing adherence to agreed procedures Monitoring performance Watching the outside world The core competencies

Effective meetings Types and costs What are you trying to achieve? Who should be included? Planning and preparation Controlling meetings Chairing skills Time management Action plans and follow-up

Appraisals and performance management Different types of appraisal Traditional Self-assessment 360 Linking appraisals, job descriptions and personal development plans Structuring the discussion Giving negative feedback Identifying learning needs Setting objectives

Change management Types of change Symptoms of conflict Differing views of change Strategic planning Setting objectives Handling conflict Understanding stress

Team building and motivation What is a team? Why people work Maslow’s theory Finding the right motivator Stages of team development Belbin profiles Good management practices

Recruitment and selection Evaluating the need to recruit Opportunity for change Defining the role Existing team Advertising and costs The recruitment process The complete pathway Step by step guide How to assess a CV Documentation Common pitfalls Interview techniques Structuring the interview Preparing a script Evidence based decisions Avoiding discrimination Practical exercise to make the process come to life

Project management Planning a successful project Leadership Defining the project Clarifying objectives Is it a project or a task? Leadership Selecting a project team Range of skills required Temporary membership Monitoring methods Judging success (or failure!)

Employment legislation Disciplinary procedures When and how to take action Warning signs Basic principles Disciplinary process Appeal procedure Employment tribunals The role of ACAS Redundancies Settlement agreements When should they be used Advantages and disadvantages

Summary Management is a complex mix of skills and qualities It is an on-going learning process Practice makes perfect!

Contact details To discuss any of the Core Skills training modules or a bespoke session: lynne@shcpartnership.uk 0791 7711 623 SHC Partnership Ltd The Parsonage Seven Hills Ingham Bury St Edmunds Suffolk IP31 1PU on