Communication Skills Hardik Sharma Assistant Professor, College of Agril. Engg. & Tech. Anand Agricultural University, Godhra – Communication – Process, Types, Levels, Flow, Network

Communication is a series of experiences like Hearing Smell Seeing Taste Touch

Communication - Latin word “Communicare” – “to share” - Sharing of “information” “Communication can be defined as the exchange of information, ideas and knowledge between sender and the receiver through accepted code of symbols”

Communication Cycle Process of Communication Sender Channel Receiver Feedback Encoding Decoding Message Sent Noise Barrier

Channel - Language used is channel Feedback - Transmission of receiver’s response to the sender Communication Environment - Well defined set-up where communication takes place

Noise “Noise is defined as any unplanned interference in the communication environment, which causes hindrance in the transmission of the message.” Channel Noise - Interference in the mechanics of medium used Semantic Noise - Errors in the message itself

Essentials of Effective Communication - A Common Communication Environment - Cooperation between the sender and the receiver - Selection of an appropriate channel - Correct encoding and decoding of message - Receipt of desired response and feedback.

Types of Communication

General and Technical Communication Informal Communication Formal Communication General and Technical Communication Informal Communication Formal Communication General Communication Informal Technical Communication Formal Contains a general messageContains a technical message Informal in style and approachMostly Formal No set patterns of communicationFollows a set patterns Mostly OralBoth Oral and written Not always for a specific audienceAlways for a specific audience Doesn’t involve the use of technical vocabulary or graphics etc... Frequently involves jargon, graphics, etc.....

Levels of Communication - Extrapersonal

Levels of Communication - Extrapersonal - Intrapersonal

Levels of Communication - Extrapersonal - Intrapersonal - Interpersonal

Levels of Communication - Extrapersonal - Intrapersonal - Interpersonal - Organizational Internal Operational External Operational Personal

Levels of Communication - Extrapersonal - Intrapersonal - Interpersonal - Organizational - Mass

Flow of Communication Upward Downward Horizontal / lateral Diagonal / cross-wise

Communication Network Formal Network Models Communication Network Formal Network Models

Communication Network Formal Network Models Communication Network Formal Network Models

Communication Network Formal Network Models Communication Network Formal Network Models

Communication Network Formal Network Models Communication Network Formal Network Models

Communication Network Formal Network Models Communication Network Formal Network Models

Communication Network informal Network Models Communication Network informal Network Models Z Z D D B B C C A A Single Strand A A G G D D I I H H F F E E C C B B Gossip

Communication Network informal Network Models Communication Network informal Network Models Z Z D D B B C C A A Probability M M P P N N O O S S Q Q A A G G D D H H F F E E C C B B Cluster M M

Thank You By:- Hardik Sharma Assistant Professor, College of Agril. Engg. & Tech. Anand Agricultural University, Godhra –

1.Explain the process of Communication 2.Explain the difference between general and Technical Communication 3.Which are the level of Communication? Explain them in brief. 4.Describe the flow of Communication with figure. 5.Describe Formal Network Models with figures. 6.Describe the informal Network Models with figures.