1. Interact Before You Act
COMMUNICATION
Interact Before You Act

2. CONCEPTS Words Mean Different Things to Different People.
The Initiation of a Message Provides No Assurance It Has Been Received.
Communications Often Become Distorted as They Are Transmitted.

3. DEFINITION
“Communication is transfer of information from one person to another, whether or not it elicits confidence. But the information transferred must be understandable to the receiver.” – G.G. Brown
“ A tool that makes societies possible and distinguish human from other societies.”- Schramm  
“The transmission of information, ideas, emotions, skills through the use of symbols, words, pictures, figures, and graph.” - Berelson and Steiner
“Communication is the process of transmitting ideas, information and attitudes from the source to a receiver for the purpose of influencing with intent.”- Rogers
“All those planned or unplanned processes through which one person influences behaviour of others.” - Kar

4. FUNCTIONS OF COMMUNICATION
Control
Motivation
Emotional Expression
Information

5. THE COMMUNICATION PROCESS

6. What is the nature of communication in organizations?
Source: encodes an intended meaning into a message
Receiver :decodes the message into a perceived meaning
Noise :any disturbance that disrupts and interferes with the transference of messages

7. DIRECTION OF COMMUNICATION
UPWARD – Message flows from lower level to upper level
DOWNWARD – Message flows from higher level to a lower level
LATERAL - Message flows in the same horizontal level

8. INTERPERSONAL COMMUNICATION
Oral Communication: Oral communication implies communication through mouth i.e.  face to face communication.
Written Communication:Written communication involves any type of interaction that makes use of the written word.
Nonverbal Communication: Nonverbal communication is usually understood as the process of communication through sending and receiving wordless messages between people.

9. Oral Communication: Advantages: More effective Speedy and Economical
Immediate feedback
More transparent
Disadvantages:
Fear of distortion of message
No permanent records
Unsuitable for lengthy communication
Emotional barriers
Spontaneous response not well thought

10. Written Communication:
Advantages:
More precise and explicit
Permanent records
Less distortion of message
Emotional barriers avoided
Suitable for lengthy communication
Disadvantages:
Costly
Need not clear doubts
 Time-consuming
 Feedback is not immediate. 

11. Nonverbal Communication:
Advantages:
More precise and explicit
Permanent records
Less distortion of message
Emotional barriers avoided
Suitable for lengthy communication
Disadvantages:
Costly
Need not clear doubts
 Time-consuming
 Feedback is not immediate. 

12. Organizational Communication:
Formal Small-Group Networks
The Grapevine
Computer- Aided Communication
Knowledge Management

13. Organizational Communication: (cont..)
Formal Small-Group Networks
1.Chain Network – follows formal chain of command.
2. Wheel Network – follows the central figure
3.All-channel Network – all members communicate with each other.

14. Organizational Communication: (cont..)
The Grapevine: The communication stretches throughout the organization in all directions irrespective of the authority levels. The grapevine is used to spread information bypassing the formal communication structure. Just like the grapevine plant: it spreads in random ways and it goes where it can.

15. Organizational Communication: (cont..)
Computer- Aided Communication:
1. E- Mail- Electronic mail, commonly known as   or  , is a method of exchanging digital messages from an author to one or more recipients. Modern operates across the internet or other computer networks.
2. Instant Messaging- Instant messaging (IM) is a form of communication over the internet, that offers an instantaneous transmission of text based messages from sender to receiver.

16. Organizational Communication: (cont..)
3. Intranet and Extranet Links - An intranet is a private network that is contained within an enterprise and only people working in that particular organisation have access. Whereas, Extranet links connect internal employees with selected suppliers, customers, and strategic partners. 4. Videoconferencing – It permits employees in a organization o have meetings with people at different locations. Live video and audio of members allow them to see, hear, and talk with each other.

17. Organizational Communication: (cont..)
Knowledge management – The process of organizing and distributing an organization's collective wisdom so that the right information gets to the right people at the right time.

18. Communication Barriers:
Filtering- A sender purposely manipulates information so it will be seen more favourably by the receiver.
Information Overload- The information inflow exceeds the processing capacity of the individual.
Selective Perception- The receivers in the communication process selectively and hear based on their needs, motivation, experience, background and other personal characteristics.
Emotions – The receiver’s mood at the time of receiving the message influences the way he interprets the message.
Language- The diverse background of people hinders effective communication.
Communication Apprehension – Undue tension and anxiety about oral communication or written communication or both.

19. Current Issues in Communication
Communication barriers between Men and Women
Silence as Communication
Politically Correct Communication

20. Cross- Cultural Communication
Cultural Barriers
Cultural Context
A Cultural Guide