1 The government digital agenda aims to create digital services that are more efficient, convenient, secure and accessible than the manual services they replace. The outcome will be a more positive customer experience - by making transactions quicker and more reliable, digital services save time and money for members of the public, as well as government departments. Our customers need robust and costs effective digital IT platforms to help them cope with the growing complexity and fluidity of digital services, as well as to improve ongoing governance and management. Hybrid services and solutions blend digital and physical delivery channels and capabilities to enable businesses to grow faster and users to work smarter. Computacenter enables users in a digital world.

PUBLIC SECTOR WIN THEMES Cost Saving To deliver effective procurement and enable the financial savings that come from new IT services and products - public sector organisations need to remove risk and complexity from the supplier selection process. Computacenter enables organisations to reduce ICT infrastructure costs by up to 40%, mitigate risk and deliver an improved user experience. Providing an industrialised process underpinned by commercial transparency and operational flexibility, we align your business to Government ICT strategy. We differentiate through our proven commitment to delivering commoditised ICT services with complete commercial transparency and flexibility, enabling effective right-sizing of services for the lowest possible cost. Utilising our industry expertise and market leading position in end user services, we continually innovate to deliver value back to our customers beyond simple procurement. Digital Delivery for Channel Shift We recognise that the digital age is having a dramatic impact on the speed of change within IT and the business. Across our customer base we see the increasing importance of a digital strategy to support business change, enable users and reduce costs Computacenter accelerates the delivery of digital. We understand how workplaces and workstyles are evolving - and the impact it has on IT devices, platforms and applications. We help our customers departments phase out less used channels as the number of applications delivered through traditional routes decline. Our solutions empower users through self-service channels to self-resolve and self-log. 2

PUBLIC SECTOR WIN THEMES Improving User Experience The consumerisation of IT and the increasing importance of digital user interfaces and experiences provide our customers with the opportunity to improve and enrich their interaction with their customers and their users. Our focus on, and experience of, enabling users means we are ideally positioned to help our customers succeed. Our services and solutions provide a more user- centric support experience. Continual Improvement Customers don’t want IT suppliers who just deliver their SLAs; they want business partners who drive innovation and continual service improvement. Computacenter understands how technology and industry changes can enable continuous improvement and bring knowledge of future trends to our customers’ attention; with future trends encompassing both technology and / or process. We provide technology and skills to run and manage proof of concept initiatives or testing exercises. Our vendor independence and unique relationships with hardware and software companies gives us insight into emerging technologies and trends. Our learning from all of our customers is shared to minimise disruption and enable tried and tested improvement initiatives. 3

PUBLIC SECTOR WIN THEMES Multi-Supplier Collaboration Market evidence shows that the era of IT outsourcing mega-deals is coming to an end. Instead, organisations are favouring smaller, more targeted contracts. This multi-sourcing model allows companies to select the best provider for each service and create a strong ecosystem of IT partners. Computacenter collaborates with primes, sub-contractors, suppliers to promote seamless service delivery regardless of who carries out the work. Together we define priorities, communication and create service outcomes based on agreed shared service and operation level agreements. Governance structures enable information likely to impact service or end-users to be shared. We anticipate volumes, prepare appropriate messaging, communication, projects, staffing levels with appropriately cleared staff.. 4