Trend Micro Security Protections at Live Nation: Fixing What Keeps Us Up At Night James Patterson Wicks – June 2016

2 Who Am I? James Patterson (Pat) Wicks, CISSP Senior Director, Infrastructure Security Live Nation Entertainment, Inc. Job History: NBCUniversal, Oxygen Media, Siemens Business Systems, U.S. Army Auxiliary Police Officer – NYPD ( ) and WOPD (2010 – Present) Cyber Security Instructor, Science & Technology Enhancement Program (STEP) New York University ISTJ on the Myers-Briggs Personality Type (but a very talkative “I”)

3 10/2013 Who Are We?

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5 [ Insert Sizzle Reel]

6 What Do We Do? 60,000,000 Fans 23,000 Events Annually Concerts in More Than 40 Countries 145 Venues in 8 Countries 2,300 Artists 60+ Festivals Concerts Ticketing World’s Leading Ticketing Company 455,000,000 Tickets Sold 180,000 Events Ticketed 12,500 Clients Ticketing in 19 Countries 12,000,000 Mobile App Installs Sponsorship and Advertising Marketing Programs for Advertisers Over 750 Brands 37,000,000 Unique Monthly Visitors 140,000,000 Names in Consumer Database 12,000,000 Social Followers Artist Nation World’s Leading Artist Management Company Manage over 280 Artists

7 What Do We Do?

8 What Keeps Us Up At Night Ticket Kiosk and POS Compromise Embedded and Legacy Operating Systems * Windows Embedded for Point of Service SP3 support ended on April 12, 2016 Support for devices using Windows XP and Windows 2000 ended in 2014 and 2010 respectively On Oct. 1, 2015, the liability for card- present fraud shifted to whichever party is the least compliant in a fraudulent transaction*

9 What Keeps Us Up At Night Ransomware Encrypting local and remote files Users downloading unfamiliar attachments infecting systems and remote files (ex. Box) Users have an expectation that IT will protect them if they make a mistake Ransomware domains up by 3,500% in Q1 of 2016* *

10 What Keeps Us Up At Night The “Cloud” Shift of Server Workloads and Applications to the Cloud (i.e. Office 365) The cost of data center operations forcing services and applications to the cloud The cost of storing log events in the cloud Attachments ed directly into online file sharing and content management services for businesses

11 What Helps Us Sleep At Night Trend Micro OfficeScan 11 on embedded operating systems Trend Micro Deep Security on back office servers for integrity monitoring and intrusion prevention Trend Micro Control Manager for centralized visibility & control across ALL Trend Micro products Ticket Kiosk and POS Compromise

12 What Helps Us Sleep At Night Ransomware Trend Micro Cloud App Security with Office365: – Uncovers ransomware and other malware in Microsoft Office files – Discovers unknown malware using pattern- less technologies – Blocks URLs leading to malware Trend Micro OfficeScan 11 monitors any suspicious file encryption activities at the endpoint and stops them by terminating or putting the process in quarantine

13 What Helps Us Sleep At Night Trend Micro Deep Security optimizes the identification of important security events and forwards suspicious events to a SIEM Trend Micro Cloud App Security: – Scans files shared from remote workers to ensure threats don’t migrate through cloud file sharing services – Data Loss Prevention (DLP) for OneDrive, SharePoint Online, Dropbox, Box, and Google Drive The “Cloud”

14 Future Initiatives Expand our Trend Micro Deep Discovery Inspector breach detection system footprint to cover international offices and data centers Evaluate effectiveness of Trend Micro Mobile Security for BYOD employees POC for Trend Micro Hosted Security for Office 365

15 We are incredibly satisfied with our OfficeScan, Deep Security and Web App Security deployments Our Trend Micro Smart Protection Complete agreement provides enterprise-class protection at small company price point Looking forward to expanding our use of Trend Micro Deep Discovery Inspector and testing Trend Micro Mobile Security and Trend Micro Hosted Security In Closing

16 Questions?