E-911 Solution

4 Campuses 167 Buildings 44+ Remote sites 24,000 end users Campus Police Multiple PSAP’s Stony Brook University/Medical Center Stony Brook Medical Center Stony Brook University Stony Brook Southampton Stony Brook Manhattan

E911 Primer What is E911? Enhanced (E911), is a system which routes an emergency call to the appropriate Public Safety Answering Point (PSAP) for the caller's location, AND automatically displays the caller's phone number, address and location within the address. ~6,100 PSAP’s in the US 3 Without an E911 Solution Callers dialing will send main billing telephone number and billing address; no specific location granularity With E911… E9-1-1 delivers a detailed location to dispatchers e.g. “Bldg A RM 704” Essential for multi-floor buildings and campuses Enables location description down to the desktop if needed

What’s the Big Deal – Everyone Knows How to Call 911, Right? Yes, but… what if you are in a multi-building or campus-setting environment and you aren’t sure exactly where you are? what if you can’t speak to communicate where you are? what if you’re working from home, connected to the Corporate phone system and need to dial 911;will emergency responders know you’re calling from your home? what if your Company relies on on-site, around the clock security staff and they are the ones who have the emergency, how do you reach the PSAP Emergency Responders if they can’t/don’t answer your call?

Key Drivers for Implementing E911 Government Legislation Fair treatment concerns force enterprise-wide E9-1-1 deployment Increased VoIP adoption Over 60 million office workers require E9-1-1 services Enterprise operations are often disrupted to a great extent in a crisis, risking loss of life and property Contractors & visitors are at the highest risk to an organization’s liability under the OSHA General Duty Claus Fair treatment concerns force enterprise-wide E9-1-1 deployment Companies want to protect their employees Companies can be liable for damages if employees are injured or die Bottom line… companies that implement an E911 solution can save lives and mitigate damages (both actual and financial).

E911 State Legislation To date, 18 states * have adopted legislation to Regulate 911 service as it applies to Multi Line Telephone Systems (MLTS) or PBXs. Some states now require Enterprises and/or residential MLTS operators to ensure that when a user calls 911 on their system, ANI (Automatic Number Identification) and ALI (Automatic Location Identification) are provided to the PSAP (Public Safety Answering Point). Experts Report that Legal Precedence Tends to Follow the State with the Toughest Law! * Alaska, Arkansas, Colorado, Connecticut, Florida, Illinois, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Pennsylvania, Texas, Vermont, Virginia & Washington

No Law…So We’re Ok Then, Right? Even without laws or rules and regulations that directly apply, employers can still have obligations to employees, contractors and guests, consider these: OSHA states: employers have an absolute obligation to provide a safe workplace Federal law certainly “touches” the issue of E-911, both directly and indirectly. Wireless communications and Public Safety Act of 1999 The ENHANCED 911 Act of 2004 New and Emerging Technologies 911 Improvement Act of 2008 FCC’s VoIP Order of 2005 Americans with Disabilities Act Higher Education Opportunity Act Bottom line: In the event of an emergency, the courts, and juries, will ask – “Is your emergency handling conduct that which a reasonable person would have done”?

What’s Pending at Federal Level? National Emergency Number Association (NENA) drafted model E911 legislation and proposed a recommendation to the FCC regarding implementing standardized, national E911 requirements. As currently written, it states that businesses who occupy more that 7,000 sq ft, need to divide their spaces into 7k sq ft “zones” (called Emergency Response Locations: ERL’s) and each ERL must have one Emergency Line Identification (ELIN or callback number) Leverages concept of “fire zones” Given pending FCC activity and factoring in NENAs recommendations, we recommend the businesses follow NENA’s recommendation and adopt their 7k square foot strategy This can be done in phases with each phase getting more granular

ANI/ALI and ELIN/ERL + NENA II What is ALI/ERL? –Automatic Location Identification (ALI) = Emergency Response Location (ERL) –Provides the Public Safety Answering Point with the location information of the caller for emergency personnel What is ANI/ELIN? –Automatic Number Identification (ANI) = Emergency Line Identification Number (ELIN). –It is basically the ten-digit number of the 911 caller. It could be the caller’s actual DID number or one that represents the floor or room location of the caller. –It could be the caller’s actual DID number or one that represents the floor or room location of the caller. What does the data include? –Information compiled into the required NENA II format file Phone Number Street Directional Location (up to 20 characters) Street Name Company Name City, State

How Do You Start Logical Steps 1.Know E911 terms and conceptsKnow E911 terms and concepts 2.Formulate an E911 strategy; checklist 3.Define your requirements 4.Understand your network and wireless configuration 5.Create cross-functional team 6.Define roll-out strategy Considerations 1.ELIN’s/ERL’s, NENA, etc. 2.Adhere to most stringent law, follow NENA’s recommendation, other? 3.See examples on next page 4.Layer 2, layer 3, wireless coverage areas/bleed-over? 5.E911 has tentacles in many areas (e.g. voice, network, HR, Real Estate, legal, risk mgmt., security, procurement) 6.Pilot then phased rollout?

11 Enterprise Checklist Define the business requirements for implementing an E911 solution Determine the scope (i.e. will you provide support for the Enterprise, or just sites in states with enacted legislation? (note: high risk in not doing all) Determine the capabilities of your voice and data infrastructure; ask “Will our current voice/data infrastructure support an E911 solution”? Decide who should own the budget for E911 Do all locations have civic addresses or do some have “vanity addresses”? What will folks dial in the event of an emergency and where will their calls route? How will zone your locations? How will you map the zones? (using fire zones if you can is a great start) How do we define and communicate E911 naming conventions How do we support our nomadic/teleworkers Identify Security factors (e.g. doors are locked, security guard on-site, etc)

E9-1-1 Key Components ERLs and ELINs– How They Work An ERL can be as big as a floor or building or as small as an office or cubicle Each ERL has a unique ELIN assigned to it When a phone registers in an ERL it is assigned an ELIN If a phone in the ERL dials 9-1-1, the ELIN, not necessarily the DID or extension number is sent to the PSAP

Enterprise E911 – Who Is Responsible?  Voice/Network Team  Human Resources  Facilities/Real Estate  Risk Management  Security  Public Safety  Legal  Procurement This is a cross functional initiative – key stakeholders include many of the departments listed above. Engaging them and gaining their support for the project before it begins helps ensure success and is often the most important success factor in obtaining executive and financial approval to move forward with an Enterprise E911 project.

Getting to Right Building/Floor Depending on PBX capabilities, can out pulse one common ELIN per building or will have to go to station level Bldg Level or Each Phone

Layer 3 Dividing Floor by Subnets

Dividing the Floor by Network Switch This example demonstrates how we can provide location detail to all stations on one half of a floor serviced by one network switch.

Granularity to Desktop/Office/Cube

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