Developed for Wine Country Ontario by Belding Skills Training & Development Hiring, Onboarding and Engaging New Employees

Developed for Wine Country Ontario by Belding Skills Training & Development Who Hired this Person? How many of you have ever encountered an employee with an obviously bad attitude, and asked yourself, “Who hired this person?”

Developed for Wine Country Ontario by Belding Skills Training & Development “We don’t hire people and train them to be nice... We hire nice people.” - Mary Kay Ash “We don’t hire people and train them to be nice... We hire nice people.” - Mary Kay Ash Who Hired this Person? How do companies end up with non customer-focused employees?

Developed for Wine Country Ontario by Belding Skills Training & Development Making the customers’ needs a priority Considering the customer’s perspective in all decisions and actions Making the customers’ needs a priority Considering the customer’s perspective in all decisions and actions What is the definition of Customer Focus?

Developed for Wine Country Ontario by Belding Skills Training & Development Needs Identification Recruiting Strategy Assessment Strategy Job Offers Orientation/Transition Identify the need; define the position; define the candidate profile Recruitment sources; recruiting tactics Pre-Screening Background Checks Resume & telephone What is the definition of Customer Focus? Interviewing planning & executing Referral & criminal Contracting process; negotiation Identifying & mapping timelines; coordinating onboarding resources

Developed for Wine Country Ontario by Belding Skills Training & Development Customer-Focus Attributes Identifying which candidates best exemplify Customer- Focus attributes and competencies Needs Identification Recruiting Strategy Assessment Strategy Job Offers Orientation/Transition Pre-Screening Background Checks The Hiring Process + Customer Focus

Developed for Wine Country Ontario by Belding Skills Training & Development What’s your Interview Style?

Developed for Wine Country Ontario by Belding Skills Training & Development Improve your Interview Style You tend to make decisions using your left-brain You never feel like you have enough information It often takes you hours and multiple interviews before you actually begin to make a decision. You are very conservative in your interview process You will be discouraged and often exclude a candidate who has little experience or who has never before held the exact position that you are hiring for. The Technical Interviewer

Developed for Wine Country Ontario by Belding Skills Training & Development You tend to globalize strengths and weaknesses based on only a few relevant traits. You will often prepare a list of three or four very key characteristics to look for and you will not be satisfied unless the candidate has all of them. You feel that you can tell a lot about a candidate by their talents and special skills. You will also be drawn to candidates who are assertive and who are not afraid to take initiative. Improve your Interview Style The Intuitive Interviewer

Developed for Wine Country Ontario by Belding Skills Training & Development Improve your Interview Style You tend to use mostly right-brain qualities, such as spontaneity and creativity, when making a hiring decision. In general, you tend to globalize competency, or lack of it, based on observable and sometimes superficial traits. You will also find yourself drawn to candidates with an extroverted personality. The most distinctive characteristic of the emotional interviewer, a result of the above-mentioned influences, is that you will generally make your decision to hire or not hire a candidate within the first five minutes of the interview. The Emotional Interviewer

Developed for Wine Country Ontario by Belding Skills Training & Development

Developed for Wine Country Ontario by Belding Skills Training & Development Failure to prepare for the interview Failure to pre-screen Failure to prepare candidates Failure to confirm references and qualifications Failure to have the right interviewers Failure to prepare for the interview Failure to pre-screen Failure to prepare candidates Failure to confirm references and qualifications Failure to have the right interviewers The 5 Most Common Interview Mistakes

Developed for Wine Country Ontario by Belding Skills Training & Development Task Questions What’s the best thing to do when a decision needs to be made, but there are no guidelines from management? Relationship Questions What kind of people don’t you get along with? Emotional Intelligence Questions How do you respond when your team disagrees with your idea? Values and Attitudes Questions Is honesty always the best policy? If not, then what? Task Questions What’s the best thing to do when a decision needs to be made, but there are no guidelines from management? Relationship Questions What kind of people don’t you get along with? Emotional Intelligence Questions How do you respond when your team disagrees with your idea? Values and Attitudes Questions Is honesty always the best policy? If not, then what? The Hiring Game

Developed for Wine Country Ontario by Belding Skills Training & Development The Five Steps to Employee Onboarding PreparationOrientationExpectation Feedback The Buddy System

Developed for Wine Country Ontario by Belding Skills Training & Development Hiring, Onboarding and Engaging New Employees