1. Hiring
A Strategy for Who

2. $50,000

3. Agenda When to Hire Where & How to look for people Resume Review
Green Light vs Red Flag
Interviewing
Set-up for Success
Behavior/ Motivational Interview Questions
Anatomy of a red flag/ green light answer
Driving Employee Success
High performers on high potential projects

4. When to Hire Have you turned down work?
Do you need new/ different skills?
Are there staff/ customer complaints?
Define the job
Determine and budget salary

5. Where do I find good people?
Employee Referrals
Colleague Referrals
Local Professional Associations
Similar Trades
Social Media
Free Online sites
Always be on the lookout

6. Reviewing Resumes Quickly Scan Qualifications Summary
Last 3 Job Titles
Last 3 Job Dates
Go back and Review

7. Reviewing Resumes Red Flag Decreased responsibility Job hopping
Large gaps
Missing information
Careless mistakes
Green Light
Qualifications summary
Concise
Results
Achievement
Relevance

8. Pre-Screen Candidates
Keep it short
Explain the job
Why are they looking for a job?
Listen for red flags

9. Interview Preparation
Send a confirmation
Include stakeholders
Make a good first impression
Schedule enough time
Have a quiet space
Be prepared
Be observant

10. Engaging in the Interview
Begin with a welcome
Know your questions
Technical questions
Behavioral questions
Engage in open dialogue
Listen attentively
Describe next steps

11. Interview Questions Technical Questions
What does your typical day look like at your current job?
What has been our most significant work contribution?
Behavioral Questions
Tell me about your biggest work mistake.
Tell me about a time you had to solve a problem for a difficult client.
What will your supervisor say when I call them?

12. Anatomy of a Red Flag Response
Does not answer the question
Generic/ Vague
Hypothetical
Disparages other
Platitudes
“I’m big on communication”
“I’m a great multi-tasker”
“I’m a real people person”

13. Tell me about the biggest mistake you made at work.
“I’m huge on accountability. When you make a mistake you just have to own up to it and take responsibility for and do the best you can to fix it. You really have to just keep in communication with everyone. Communicate, communicate, communicate. That’s what I always say”

14. Green Light Response Situation Significant event Behavior
Describe their own actions
Results
Learning outcome

15. Tell me about the biggest mistake you made at work.
“ I received a customer complaint via . I became distracted before I could complete my response to the client and I lost track of time and the . I ended up forgetting to respond, and the client became even more upset. When I realized my error I immediately contacted my supervisor and called the client. I apologized profusely and explained the steps I would take to rectify the situation. In the end I was able to solve the problem and save the client. I have also sharpened my outlooks skills and I make sure to mark important messages as unread until I have had the opportunity to respond.”

16. Watch and Listen Anything that is repeated? Overly familiar?
Understand the job?
Reasonable expectations?
High maintenance?

17. Interview Goals Do they have the skills & personality?
Will they “fit in”?
Are they resourceful?
Do they respect management?
Are the self-motivated?
Do they have pride in their work?
What do they want out of a job?

18. Extending the Offer Have a written offer Salary Benefits Time off
Schedule
Conditions of employment
Background
Credit
Drug Screen
FCRA

19. Driving New Employee Success
Support & Training
Frequent check-ins
Assess strengths and weaknesses
Align projects to employee strengths
Offer the opportunity to opt out

20. Questions?