Corporate Travel Presentation

Who we are……….. Fairmont Travel, established in 2007, is one of the fast growing Travel Agencies in Kuwait. Since then, we have earned a reputation for successfully serving the needs of our clients. The key to our steady growth lies in our firm commitment in offering all of our customers value in terms of cost effectiveness, quality service and reliability. All these qualities- and more- have helped to sustain the long-term stability and development of our business relationships. We provide a host of innovative and value added services to our customers, ranging from travel, hotel, car rental services to chartered flights and account management services. Our team comprises of qualified professionals with a wealth of international experience, customer safety and care.

Why ??? We Offer…. Genuine and deliverable regional and global solutions Flexible pricing Service level agreement and guarantees Unique point of sale savings technology Proactive and understanding of your business needs Supplier negotiation and expertise Performance measurement True partnership approach Fairmont Travel

Understanding your needs A seamless travel solution to…. Reduce Costs Improve quality of service Seek new areas of improvement Receive proactive account management

Objective To establish a long term partnership, to manage all the travel needs and requirements by providing the all-important balance between control and flexibility using the latest technology driven by our professionals

Mission Statement We seek to enable businesses the opportunity to uplift their performance and enhance the quality of their operations by offering the most optimum convenience and service in travel management at less than budgeted for

Global Affiliation

As a third largest travel management company in the U.S., Omega World Travel provides technology-based travel solutions as well as personalized service at 200 locations worldwide to a diverse clientele: from individual leisure travelers to Fortune 500 companies and the US Federal Government. Omega World Travel boasts annual sales revenues in excess of $1 billion, over 1100 employees in US, UK, Japan, Guam, Bahrain and Kuwait

What do we mean by “Travel Management” ?

Globally You are in the hands of TRAVEL LEADERS

Global Vision Local Focus

Key Needs Service Value for Money Travel Management Solutions Aware of US Govt. Travel regulations Consolidation (Local & Regional)

Full Consultant Service – contactable via telephone / / fax (i.e. Full Touch) - On site - Local office - Call centre Self-Booking Service with Consultant Support (i.e. Light Touch) - Initial self-booking online with follow up consultant support if required Self-Service (i.e. No Touch) - Online self-booking only with no consultant support available Service Configurations

Kuwait Operations 24/7/365 National and regional market leaders Local knowledge Client focused, flexible, consultative Local and proactive Account Management Long-term customer loyalty Local Country Strengths

Trained Personnel Meet & Assist service at Kuwait Airport First & CIP Lounges at Kuwait Airport Free Ticket Delivery at your doorsteps Incentives and Conferences Corporate Leisure / Holiday Packages Visa Services Executive Transfers Management Information Reports Account Management 24 Hour Global Assistance Chartered & VIP flights to/from Kuwait Preferred Hotel & Car Rental program One Stop Shop Value on Offer

Key performance measurement established via Business Plan Regional / local tailored plans Key areas may include - call / response times - savings offered - accuracy of bookings - accuracy of invoices, query resolution, refunds - delivery of accurate management information Fully flexible to fit local culture Administered by Account Manager Service Level Guarantees

We Remain committed to creating a WIN partnership