BT One. Communications that unify Bringing intelligence to telecom data Soft-ex – Andrew Evans

Soft-ex - proven market leader Our reputation has been built on our focused commitment to our clients Through our partners we have consistently delivered first-rate solutions for over two decades Select clients Select partners  Preferred BT partner over 10 years  Competitive VAS differentiator  Contract renewal – 2020  In excess of £1M turnover – rebate incentive  Hosted and Enterprise solutions in portfolio  10+ years SaaS experience  Sales and marketing supporting BT globally

BT One Soft-ex & BT Partnership Track record:  Core element of the BT One Cloud Proposition  - Over 200K users on HUCS/HCS  - Connectivity to HCS nodes US, UK & APAC  - SFB Showcase globally  Delivering:  BT with an integrated reporting and billing presentment solution for BT One Cloud  Visibility to the desk top on call data extracted from Cisco/Microsoft & inventory data from Voss  Drill down analytics on call usage, extension mobility and UC  Voss integration:  Inventory reports a devices deployed and types  Billing for users and collaboration apps into account teams

BT One Benefits Benefit to BTGS  Consolidated web portal for UC analytics billing data files  Billing data on deployed devices & collaboration apps  Improved customer experience and online engagement  Catalyst for client UC migration  Competitive differentiator for new business/contract renewal Benefit to BT Customer  Utility Model – paying for what is deployed  UC adoption uptake – Identify ROI for UC  Observations & trends delivered through web interface  Online asset, policy and device management tool  Increased control and security

BT One Cloud CDR Cost Reports Performance Reports Infrastructure Reports Subscriber Profiles/ EM /Devices CMR Quality of Service Mean Opinion Scores Device type, & associated features Codec used, inventory report Billing data for import Service utilization & Inventory Contextual business data

Soft-ex – brings visibility and intelligence to telecom data Alerts for overspend Performance Call Handling ChargebackChargeback to Cost Centres/Users Inventory Management & Zero UsageZero ExtensionExtension Mobility Fixed & M Usage BillingBilling data for devices deployed Capacity Capacity Management UC AdoptionAdoption QoS QoS & MoS Increased Control, Security and Savings Security Complete Telecoms Visibility

Report delivery Reports delivered in 2 ways  ed to end users under SLA Secure web portal  Daily/weekly/monthly 3 levels of user access  One or to many Restrictions on who see’s what Choose the report template  Generated by extension, department, site, cost centre, trunk, gateway  Date range  Apply filters: incoming, outgoing, range of extension or channels Additional Options  Integration with customer Active Directory  Call Tagging  Pro- Active alerting when defined threshold are breached  Import mobile bill from carrier

Working together  Dedicated account management team  Support on RFP completion & compliance  Customer visits and demo  Team meetings  Joint marketing collateral  Regular opportunity reviews with product line/management  Demo system in BT Showcase I am here to support you so use me

Commercials  OPEX Model  One off set up fee and fixed monthly charge  3 or 5 year contract term as standard  Agree pricing with product line for HCS ItemCost (Once – off) Initial set up£1,530 Customer location set up 0-100£50 per customer location 100 -> 500£25 per customer location > 500£20 per customer location Port Size (Band) Monthly Charge (£) 0-5k 1,080 5K-10K 2,000 10K-20K 3,680 20K-40K 7,350 40K-60K 9, K 11,200 80K – 100k 12,350

BT One Joint Wins  Integral in HCS migration  Providing billing data to BT accounts  110k users  Differentiator for contract renewal  Delivering contracted call reports and analytics  130k devices managed globally  VAS in contract renewal  Unified visibility and analytics on usage/performance  Reporting across 50+ countries

BT One Joint Wins  RFP Compliance for MI  Reporting across office and stores  27k users  Differentiator for contract renewal  Delivering contracted call reports and analytics  130k devices managed globally  VAS in contract renewal  Unified visibility and analytics on usage/performance  Reporting across 50+ countries

Billing Data from Voss Soft-ex provide BT the following billing data Mac Address Phone Type Location Name against device Voic Multiline Import into SAP and financial systems