SOA-37: SOA Management with Actional ® for Sonic ™ Unplugged - Live at work… Jiri De Jagere Senior Solution Engineer

© 2008 Progress Software Corporation2 SOA-37: SOA Management with Actional for Sonic

© 2008 Progress Software Corporation3 SOA-37: SOA Management with Actional for Sonic Agenda  The Product Portfolio  Why SOA Management?  The demo use case  Let’s get unplugged … Actional for SOA Operations Actional for Continuous Service Optimization SOA Management with Actional for Sonic

© 2008 Progress Software Corporation4 SOA-37: SOA Management with Actional for Sonic Progress SOA Portfolio SOA Management Complex Event Processing Business Process Management Mainframe Integration Enterprise Service Bus Registry/ Repository Enterprise Messaging Data Interoperability Actional Shadow ® Apama ® Sonic DataXtend ® Partners

© 2008 Progress Software Corporation5 SOA-37: SOA Management with Actional for Sonic Agenda  The Product Portfolio  Why SOA Management?  The demo use case  Let’s get unplugged … Actional for SOA Operations Actional for Continuous Service Optimization SOA Management with Actional for Sonic

© 2008 Progress Software Corporation6 SOA-37: SOA Management with Actional for Sonic Why SOA Management? The SOA-enabled enterprise  Business processes span “silos” No one team has end-to-end responsibility No one team knows all the moving parts No one team makes all the decisions Line-of-business silos  Each business process is self-contained One team has end-to-end responsibility One team knew all the moving parts One team made all the decisions Applications and business functions map one-to-one SOA WORLD TRADITIONAL WORLD

© 2008 Progress Software Corporation7 SOA-37: SOA Management with Actional for Sonic The SOA-enabled enterprise  Business processes span “silos” No one team has end-to-end responsibility No one team knows all the moving parts No one team makes all the decisions A bottom-up silo-oriented view no longer works If you can’t see it: You can’t measure it You can’t optimize it You can’t secure it You can’t control it Why SOA Management? Line-of-business silos  Each business process is self-contained One team has end-to-end responsibility One team knew all the moving parts One team made all the decisions Applications and business functions map one-to-one ? TRADITIONAL WORLD SOA WORLD

© 2008 Progress Software Corporation8 SOA-37: SOA Management with Actional for Sonic Agenda  The Product Portfolio  Why SOA Management?  The demo use case  Let’s get unplugged … Actional for SOA Operations Actional for Continuous Service Optimization SOA Management with Actional for Sonic

© 2008 Progress Software Corporation9 SOA-19: Combining the Power The demo use case Park Entrance Park Restaurants Attractions

© 2008 Progress Software Corporation10 SOA-37: SOA Management with Actional for Sonic Agenda  The Product Portfolio  Why SOA Management?  The demo use case  Let’s get unplugged … Actional for SOA Operations Actional for Continuous Service Optimization SOA Management with Actional for Sonic

© 2008 Progress Software Corporation11 SOA-37: SOA Management with Actional for Sonic APPLICATION OWNERS Why is it my problem? IT Operations sees normal behavior HELPDESK Experiences issue Actional for SOA Operations (aka SOA Ops) No one knows what’s really going on IT PERSPECTIVE SOA PERSPECTIVE  SOA OWNER Why look at me?  USER ? ????

© 2008 Progress Software Corporation12 SOA-37: SOA Management with Actional for Sonic Actional for SOA Operations SOA Environment Discover process flows Map dependencies End to end across HTTP, RMI, EJB, Web services,.NET ™, database, messaging, custom apps No Custom Coding or Configuration ? ? ?

© 2008 Progress Software Corporation13 SOA-37: SOA Management with Actional for Sonic Actional for SOA Operations Monitor service levels Alert on performance and availability issues Snapshot individual transactions to easily isolate the root cause of problems Less than 1% overhead

© 2008 Progress Software Corporation14 SOA-37: SOA Management with Actional for Sonic Agenda  The Product Portfolio  Why SOA Management?  The demo use case  Let’s get unplugged … Actional for SOA Operations Actional for Continuous Service Optimization SOA Management with Actional for Sonic

© 2008 Progress Software Corporation15 SOA-37: SOA Management with Actional for Sonic Actional for Continuous Service Optimization (aka CSO) IT PERSPECTIVE How do I ensure the best customer gets the best service? SOA PERSPECTIVE “End-to-end process matters. Not all customers, channels, or processes are created equal” Business Concerns: “Average response times, overall availability” IT Tools Deliver: SOA Owner 7182

© 2008 Progress Software Corporation16 SOA-37: SOA Management with Actional for Sonic Actional for Continuous Service Optimization $/Order by Customer Responsiveness by Channel Elapsed “Order  Fulfillment” Time by Business Unit Orders by Region Looking at services from the eyes of business Order Service Customers Revenue Usage

© 2008 Progress Software Corporation17 SOA-37: SOA Management with Actional for Sonic Actional for Continuous Service Optimization Closing the loop for continuous optimization Channels Revenue Usage SERVICES CHANNELS Channels Revenue Capacity

© 2008 Progress Software Corporation18 SOA-37: SOA Management with Actional for Sonic Tying the business and IT contexts together Actional for Continuous Service Optimization Show process flow map at high level Show IT level details Show process flow in depth Show business information Show process-wide information

© 2008 Progress Software Corporation19 SOA-37: SOA Management with Actional for Sonic In Summary  SOA is a good idea!  SOA is not easy to implement!  SOA is not easy to manage …  … unless you’re using Actional!

© 2008 Progress Software Corporation20 SOA-19: Combining the Power For More Information, go to…  PSDN Enhanced Visibility with Actional and Sonic ESB

© 2008 Progress Software Corporation21 SOA-19: Combining the Power Relevant Exchange Sessions  SOA-19: Combining the Power of Sonic, DX SI and Actional for SOA Operations  SOA-24: Building an SOA Prototype using Sonic ESB, Actional and Google Earth  SOA-39: Securing Your SOA: Mitigating Security Risks of a De-coupled Infrastructure

© 2008 Progress Software Corporation22 SOA-37: SOA Management with Actional for Sonic Questions ?

© 2008 Progress Software Corporation23 SOA-37: SOA Management with Actional for Sonic Thank You

© 2008 Progress Software Corporation24 SOA-37: SOA Management with Actional for Sonic