Department of Internal Affairs Disrupting Government Service Models Tim Occleshaw Government Chief Technology Officer Service and System Transformation Department of Internal Affairs CXO Disrupt May 2016

Global context Disruption is happening around us McKinsey Report

Global context Where New Zealand wants to get to The open ecosystem is where we want to get to – a digital platform integrating the customer experience with service delivery, used by both public sector and NGOs along with private sector for the delivery of government services.

Our context Better Public Service: government priority

5 OUR VISION A COHERENT ICT ECOSYSTEM SUPPORTING A RADICALLY TRANSFORMED PUBLIC SERVICE. It’s about: Working differently to transcend agency boundaries and deliver smarter, customer- centred services.

A focused and agile ICT Strategy Outcomes Customers experience seamless, integrated and trusted public services Information-driven insights are reshaping services and policies, and adding public and private value Adoption of information and technology innovations is accelerated and value is being created Investment in innovative digital services is being prioritised and benefits are being realised Complex problems are being solved and innovative solutions are being adopted Enabling the public sector to exploit ICT-enabled opportunities Opportunities Exploiting emerging technologies Partnering with the private sector Unlocking the value of information Leveraging agency transformations Focus areas Public sector leaders re-balance agency & system priorities Agencies look to industry and third- parties for sources of innovation Leadership Digital services Agencies and third parties agree how to deliver federated services Federated services are piloted using ‘life events’ Information Information skills drive new insights and better decisions Frameworks and infrastructure facilitate flows of information and re-use Technology Common capabilities and shared services are adopted where possible Policies, standards, business models shared across the system Investment I&T investments are targeted at fewer initiatives with more impact Agency transformation initiatives deliver system benefits Public sector leaders lead change to overcome system barriers Build workforce capability that encourages innovation Service delivery channels are rationalised Common service components are re-used by agencies Agencies have easy access to innovations from the ICT industry IT units partner with their business units to drive innovation Maximise value from technology investments Cost and benefits from investment in digital services are realised Open data and sharing by default supported by privacy & security settings Public trust and confidence permits sharing and re-use of information

The essentials of the future state Customer centric and trusted Simple by design Open and shared Centrally coordinated Reduce the cost of delivering services Increase the range and quality of services

IndustryMinistersAgency Agencies are freed up to focus on core business Industry is an innovative integrator Informed government What we’re trying to achieve

Consolidated PLATFORMS Connected INFORMATION Enabled BUSINESS PROCESSES Strengthened and focused PEOPLE CAPABILITY A transformed ecosystem’s FOUR KEY FEATURES: Building an ecosystem

This means disruption Planning IdentityMarkets Service design Investment Procurement Assurance and governance

Observations Workforce and capability disruption – XaaS and Cloud innovations Investing for system benefits Information capability Fail fast (agile) – minimum viable product approach Business intelligence led Government service model re-design

12 Making it stick It’s about: building collaboration and trust

Questions? ?