1. Citizens centric approach Brdo, Slovenia, May 13-14 Jan Muehlfeit Chairman Europe Microsoft Corporation

2. Goal : Citizens and firms as customers of Government ! The gap between politics & society The aging population The fading boundaries in business NetGen Entering the workforce The rise of an experience economy The productivity deadlock The public unrest about safety Agile and Seamless Government Challenging dynamics from the out/in

3. From capability to impact „From infrastructure/basic services to ICT-enabled business transformation.“ 1. Manage people impact of ICT enabled transformation 2. Encourage inter-departmental process sharing and integration based on business cases / value 3. Sharing data and IT services among departments to drive efficiency 4. Foster public confidence in e-services 5. Measure impact (Citizens satisfaction, uptake, cost reduction, productivity improvements)

4. Citizen Service Platform Design concept The Business Challenges An effective, highly responsive government organization. People, Services & Processes All local government organizations revolve around the people and processes required to deliver their wide range of services to the community. The applications and template packages Microsoft and third ‑ party solutions that government organizations need to operate effectively, from core business applications through to applications that enable rich citizen and business connections. The platform layer Microsoft’s end-to-end infrastructure provides a secure, scalable and easy to manage foundation on which government organizations can overlay the applications they need.