‪Ethics, Measurement and Performance ‪Sonja Stewart ‪Deputy Commissioner, Public Service Commission 1.

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Presentation transcript:

‪Ethics, Measurement and Performance ‪Sonja Stewart ‪Deputy Commissioner, Public Service Commission 1

‪How have agencies used sector-wide data to drive action on ethical behaviour 2

Performance 3 Workforce capability and diversity Characteristics of High Performing Organisations Employee engagement Customer focus Productivity and innovation Culture and behaviours Leadership strength The 2014 State of the NSW Public Sector was based on research on local and global public and private sector organisations This research identified that high performing organisations focused on six key characteristics

Uses of Sector-wide Data Data Sources 4 Sources of Sector-wide Data Agency Survey People Matter Employee Survey (PMES) Customer Satisfaction Workforce Profile Identify strengths and areas for development Develop, design and test solutions Show engagement Measure effectiveness of strategies

An organisation’s culture shapes employee decisions and behaviour This agency used a psychosocial approach to effect cultural change in a workplace with high rates of bullying Implemented a redesign of employee roles and gave support and training for managers Will be measuring improvement through future Employee Survey results Case Study 1: 5 CultureRole Clarity/FocusLeadership Focus Areas:

Leaders can influence organisational culture This agency used the Employee Survey to generate heat maps around development areas Comparison of Agency Survey and Employee Survey results to identify discrepancies Will be measuring improvement through future Employee Survey results Case Study 2: 6 Culture Performance Management Leadership Focus Areas