Administering Microsoft Response Point How to deploy and manage Microsoft Response Point hardware and software Joe Schurman Founder, Executive Director.

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Presentation transcript:

Administering Microsoft Response Point How to deploy and manage Microsoft Response Point hardware and software Joe Schurman Founder, Executive Director Evangelyze Communications, LLC

Agenda Deploying Response Point Hardware Configuring the Phone System Configuring Call Routing Configuring Voic / Integration Integration with Small Business Server Back-Up & Restore Viewing Reports

Deploying Response Point Hardware (Network) Ensure Network Connectivity Configure Router and/or Switch Obtain IP Addresses Base Unit Phone(s) ATA Adapter(s) Enable DHCP

Deploying Response Point Hardware (Base Unit, ATA, Phones) Connect Power (Unless POE) Connect Ethernet Connect Phone Line (ATA) Connect to LAN (Local Area Network) Connect to PSTN Phone line adapter (PSTN gateway) Phone Devices Base Unit Router

Configure Phone System (Response Point Administrator) Connect Base Unit Add Users Add Phones Add Voice Services PSTN VoIP

Configure Phone System (Adding Phones) Auto-discover phone Assign extension: User Group Job Location Role Provision

Configure Phone System (Adding Users) Internal Directory Add: Users Groups Job Locations Job Roles

Configure Phone System (Adding Voice Services) PSTN Connect Gateway Connect Phone Line VoIP Choose Provider Connect to ITSP Configure DIDs Simultaneous use

Configuring Call Routing (Response Point Administrator) Incoming Calls Auto-Attendant Operator Attendant Bypass External Access Remote Users Outside Caller Auto- Attendant FAQ Operator Caller-ID Recognition PSTN Remote User

Configuring Voic / Integration Response Point Administrator Configure Server Enter Credentials Configure User Settings Response Point Assistant Configure User Edit Voic Settings Add Address Outside Caller PSTN Internet Voic And/Or

Configuring Parked Call Music Response Point Administrator Use System Default Configure External Audio Stereo Mono Volume Level Connect External Audio Device via stereo cable Stereo Cable Parked Call Music Device PSTN Parked Call

Small Business Server Integration Download Microsoft Response Point Status Monitor for Windows Small Business Server. Support for Windows Small Business Server 2003 R2 Review Response Point System Events through SBS Receive alerts through SBS Alerts Status Monitor Diagnostic Reports

Backup & Restore Response Point Administrator Backup entire system to file Restore choices: Restore Voic Combine Voic Replace Voic No Voic Delete Current No Restore

Viewing Reports Response Point Administrator Diagnostic Reports System Errors Information Warnings Call History Voice Service Duration Caller Information Small Business Server System Events

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