1. Auto Attendant training for XMU+ family of products

2. Default IP address on the XMU+/SBX is 192.168.100.2
Connecting to XMU+/SBX for administration purposes
Included with the system is a client based software
XMUCOM+
Modem connection
Ethernet connection
Network card on PC
PC & XMU+ on the same LAN
Static IP address on the XMU+/SBX
Direct Ethernet connection
Crossover cable
Default IP address on the XMU+/SBX is

3. Remote Telephone Access
Allows control of the XMU+/SBX from a remote location using DTMF (touch tone) telephone to create and modify XMU+/SBX messages
Record and play a message
Replace or delete a message
Turn messages on or off
Enable override

4. What is Auto Attendant?
Newton’s Telecom Dictionary states: Auto Attendant is short for automatic attendant, a device which answers callers with a digital recording, and allows callers to route themselves to an extension through touch tone input. It may also allow you to punch in digits to hear information like company office hours, address of local branches, etc. Typically connected to a PBX or a Centrex service

5. Configure the XMU+ system to act as an Auto Attendant
The system gathers DTMF digits from the caller and use the digits to make selections from a menu or transfer to an extension
The system requires an interactive, hybrid or T1 line card
XMUCOM+ has a DTMF node

6. Example One
DTMF 1
Message
Submenu
MSG 22
DTMF 2

7. Example One

8. Example One

9. Example One
Assigning messages to a node

10. Example One
Assigning ports to this application

11. Example Two Time or Table? All options are Submenus DTMF 1 DTMF 4

12. Example Two

13. Example Two

14. Date & Time vs. Table

15. Don’t forget – assign ports

16. Table 2 is the new starting node
Example Three
Table 2 is the new starting node
TABLE 2
TABLE 1
DTMF 4
DTMF 1
DTMF 3
DTMF 2
XFER 24
New option in day & night menu

17. Example Three

18. Example Three

19. DTMF vs. AUTO
DTMF
A menu node used to create menu selections with pre-defined targets (messages, transfer to specific extension, telephone number or submenu)
AUTO
Allows callers to enter a target they choose to be transferred to

20. Example Four TABLE 1 TABLE 2 AUTO 2 AUTO 1 XFER 3 AUTO 3 AUTO 4 XFER 1

21. Example Four

22. Example Four

23. Example Four