Reviving Business Etiquette It’s More Important Than You Think Career Services 1047/1058 Williams Center 912/

What Is Business Etiquette? Rules that allow us to interact in a civilized fashion Code of behavior that is grounded in common sense and cultural norms Manners matter in the workplace

First Impressions The Rule of 12 in Business You never get a second chance to make a first impression. The first 12 words The first 12 steps The first 12 inches The last 12 inches

The Business Handshake Handshakes are the physical greetings that go with your words~ Unknown How to shake hands When to shake hands When not to shake hands Handshakes to avoid

Introductions in Business I look upon every day to be lost, in which I do not make a new acquaintance~ Samuel Johnson Introducing yourself Introducing others Responding to introductions What to do when you can’t remember names Secret to remembering names

Mixing and Mingling in Business Prepare in advance Arrive early Position yourself Work the crowd Don’t clump Know when to leave

Secrets of a Great Conversationalist Prepare Make eye contact & smile Take responsibility Use icebreakers Ask the right kinds of questions Be a good listener

Exchanging Business Cards Carrying your card Presenting your card Receiving a card When to exchange cards With whom to exchange cards Never leave the office without a good supply.

Body Language A person’s posture, facial expressions, and gestures send messages. Sometimes the message is loud and clear; sometimes its is open for interpretation. Five places NOT to put your hands in business

Communicating in a High-Tech World The telephone is like the theatre~ when the phone rings you are on. Be a star! Answering the phone Managing the hold button Transferring calls Effective screening techniques ASAP method

Voice Mail Tips Your voice mail greeting Leaving a message Do’s Don’ts Rules Cell Phones Speaker Phone Picture a phone booth Lower your voice Turn it off Give notice it may ring Ask for permission Ask for the need

Dressing for the Occasion By the time we meet and converse, we have already spoken to each other in an older more universal tongue.~ Allison Lurie, Author of The Language of Clothes Business professional attire Personal props and accessories The real meaning of business casual

Correspondence in Business To key or write by hand? Front, back or sideways? The color of the ink Thank you notes Addressing the envelope

In Conclusion Manners will make the difference in whether you get that customer, a promotion, or that first job! Business etiquette is simply about feeling and showing kindness and respect for those around you. It is about exercising good judgment. Stop to hold a door, offer to help with a heavy package, or go out of your way to say thank you!

Career Services Rooms 1047/1058 Williams Center Room 3336C COBA P.O. Box / Hours of Operation: –Monday through Thursday, 8:00 am - 6:00 pm –Friday, 8:00 am - 5:00 pm

Any Questions? THANK YOU FOR YOUR TIME!