KNOWLEDGE MANAGEMENT (KM) Session # 33

Corporate Intranet A Conceptual Model INTRANET Production Team— New Product Budget Director— New Product Knowledge Workers-- Personnel Sales Committee— New Product Advertising Team— New Product

Extranets and Knowledge Exchange A company Web site linking two or more trading partners (B2B or extranet) System designers at each participating company must collaborate to ensure a common interface Faster time to market, increased partner interaction, and customer loyalty

General Extranet Layout INTERNET Suppliers Customers Distributors Firewall Corporate Intranet Corporate intranet

Extranets Extranets ensure lasting bonds between partners and corporate members A champion is essential to extranet success Extranets are bound to be the technical community to generate revenue and ensure competitive advantage

Groupware Facilitates connections between people and how knowledge is transferred between Knowledge Seekers and Knowledge Providers Software that helps people work together from a distance Categorized according to whether users are working face to face or in different locations Categorized also according to whether users are working together at the same time or different times

Groupware Categories Voting, Presentation support Chat room Teleconferencing Peer-to-peer or Workflow process, Shared computers Different Time Same Time Same Place (Face to Face) Different Place (Distance)

Groupware Applications and Knowledge Transfer Newsgroup and Work Flow systems Chat Rooms Videoconferencing Knowledge sharing Group calendaring and scheduling

KM Tools and Knowledge Portals

Portals:The Basics Portals are considered to be virtual workplaces that: Promote knowledge sharing among different categories of end users Provide access to stored Structured Data Organize Unstructured Data

The Basics (cont’d) Portals are tool that could: Simplify access to data stored in various Application Systems Facilitate Collaboration among Employees Assist the Company in reaching its Customers

The Basics (cont’d) Knowledge portals Allow Producers and Users of knowledge to interact. Knowledge portals provide two kinds of interfaces: –The knowledge producer interface –The knowledge consumer interface

EVOLUTION OF PORTALS Search engines Navigation sites portals evolved to include Advanced Search capabilities and Taxonomies

Evolution of the Portal Concept

K. Portals Vs Info Portals Enterprise Info Portals Use both “push” and “pull” technologies to transmit information to users through a standardized Web-based interface Integrate disparate applications into a single system Have the ability to access both external and internal sources of data Enterprise K. Portals Are goal-directed toward knowledge production, knowledge acquisition, knowledge transmission, and knowledge management Are focused on enterprise business processes Provide, produce, and manage information about the validity of the information they supply Include all EIPs functionalities

Portals and Business Transformation The explosion of key business information captured in electronic documents The speed by which the quantity and kinds of content is growing Challenges: –Shorter time to market –Knowledge worker turnover –More demanding customers and investors

The Benefits of Knowledge Portals Productivity Locating Documents Collaboration Better Decisions Quality of Data Sharing Knowledge Identifying Experts Traffic Bandwidth Use Time in Meetings Phone Calls Response Times Redundant Efforts Operating Costs Time to market

Knowledge Portals components Content Management Business Intelligence Data Warehouses and Data Marts Data/Info Management

Knowledge Portal Technologies Gathering Categorization Distribution Collaboration Publish Personalization Search/navigate Portals, A Powerful Tool For Collaboration And K. Sharing

Technical Access Layer PUBLIC AT LARGE Company employees  Suppliers  Vendors  Partners  Customers Internet Intranet Group- wares Portal Extranet Cloud News/Events Marketing E-commerce Careers HR Information Production Information Sales Information Strategic Plans Product information Sales information Collaboration/c ooperation Product Info Sales Info Collaboration/ Communication