1. Pertemuan 19 Materi : Buku Wajib & Sumber Materi :
Understanding e-Business Systems & Security Concept and Application
Buku Wajib & Sumber Materi :
O’Brien, James A. (2003). Introduction to Information Systems. Essentials for the e- Business Enterprise. Eleventh Edition. McGraw – Hill. Bab 7

2. The e-Business Application Architecture

3. Enterprise Resource Planning
Integrated
Logistics
Production
Planning
Sales
Distribution,
Order
Management
Customer/
Employee
Accounting
and Finance
Human
Resources
Benefits: (1) improved inventory management (2) speedy order processing, (3) standardize business processes, (4) more accurate database content and simplicity.

4. Customer Relationship Management
Retention
and Loyalty
Programs
Marketing and
Fulfillment
Sales
Cross-Sell
Up-Sell
TeleSales
Store Front
and Field
Service
Customer
Customer
Service and
Support
Contact Management

5. Cross-Functional Integrated Systems
Front Office
Applications
CRM Application
Customer Service
Field Service
Sales Order
Product Config
Back Office
ERP Application
Distribution
Manufacturing
Scheduling
Finance
Enterprise
Application
Integration
Enterprise Application
Cluster
Customers
Suppliers
Business Partners

6. Enterprise Application Integration (EAI)
Web
Applications
Web
Applications
EAI is a business computing term for applying:
Plans, methods, and software tools to modernizing, consolidating, and coordinating existing software/application with lower costs.
Interapplication Middleware
Legacy
Applications
Database
Systems

7. Supply Chain Management
Schedule
Make
Deliver
Transportation
Planning
Demand
Order
Commitment
Advance
Scheduling
Manufacturing
Distribution
Internetworked Supply Chain Management
Supply
Chain
Life Cycle
SCM
Functional
Processes
Integrated
Solution
Commit

8. Transaction Processing Systems
Database
Maintenance
Transaction
Processing
Batch
Online/Realtime
Data
Entry
Document
and Report
Generation
Inquiry 1 2 3 4 5

9. Tools for Enterprise Collaboration
System
Electronic
Communications
Tools
Conferencing
Collaborative
Work
Management
Voice Mail, I Phone
Web Publishing
Faxing
Data Conferencing
Voice Conferencing
Videoconferencing
Discussion Forums
Electronic Meetings
Calendaring
Task and Project Mgt
Workflow Systems
Knowledge Mgt
Document Sharing
Tools for Enterprise Collaboration

10. Functional Business Information Systems
Production
Operations
Marketing
Human Resource
Management
Finance
Accounting
Functional
Business
Systems

11. Marketing Information Systems
Interactive
Sales Force
Automation
Customer
Relationship
Management
Sales
Market
Research and
Forecasting
Advertising
and
Promotions
Product

12. Manufacturing Information Systems
Engineering
Systems
CAD
CAE
Computer-
Aided
Process
Planning
Manufacturing
Execution
Shop Floor
Scheduling
Machine Control
Process Control
Robotic Control
Computer Integrated Manufacturing
Resource
Production
Forecasting
Quality Control
Remote
Worker
Supplier
Extranet
Intranet