1. KNOWLEDGE MANAGEMENT (KM) Session # 32

2. An Overview of KM Solutions
Processes
KM Systems
KM Mechanisms and Technologies KM
Infrastructure

3. KNOWLEDGE ARCHITECTURE
People Core : Evaluate current Data / Info / Documents in use by staff
Identify K. Centers and Content
Technical Core: The total technology required to operate the knowledge environment
Content
People
Technology

4. Knowledge Content Centers
. Competition
Data
. Sales Volume
. Leading Sales
Information
. Job openings
. Benefits
1. Human
Resources
2.Sales
3.Customer Service
. Strategies
. Tools
. R & D
. Advertising
4.Marketing
. Complaint
Rate
. Satisfaction
Information

5. KNOWLEDGE ENVIRONMENT, TECHNOLOGY, & E-WORLD

6. E-WORLD’s 1. Internet 2. Intranet 3. Extranet 4. Groupware 5. Portals

7. Role of Internet, E-World and KM
Internet integrates Systems and Networks
Offers a variety of services
Allows sending Data, Info, K, Ideas, & Messages to multiple Persons/Org. simultaneously
Accommodates Knowledge Exchange and Communication

8. Benefits of the Internet
Doing business fast
Gathering opinions and trying out new ideas
Leveling the playing field
Providing a superior customer service and support resource
Supporting managerial functions, spreading ideas

9. Limitations of the Internet
Security , privacy , and vulnerability
Exposure to fakes and forgeries
Hackers threatening the integrity of files , ideas and transactions

10. E-World and Intranet Intranets
Internet technology to serve the internal needs of an organization
Superior to traditional internal communication systems
Link knowledge workers and smart managers around the clock
Automate intra-organizational data traffic
Justified when there are 100 or more employees
Justified when knowledge transfer must reach its destination in a hurry

11. What is an Intranet?
Set of network services based on Internet technology
Accessible only within an organisation
Has a standard central point of access
Based on a thin-client computing model – ie Internet technology using the browser as the front-end to many different services
Typically isolated from the wider Internet by physical means – ie routers/firewalls
Diagram represents the network of users – these may be human or computer
Internal nodes may be net suppliers of information
Information from external sources may be incorporated into the mix

12. Intranet Components
Documents – eg HTML pages, PDF, Word processing, etc.
Database contents
Web-enabled applications
User information
, calendar, address book
Discussion forums
Videoconferencing Etc. Etc.

13. Intranets to deliver
Knowledge
Learning
Methods
to employee community