Objectives: Learn the different types of listening. Explain the differences between hearing and listening. Understand why good listening skills are important.

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Presentation transcript:

Objectives: Learn the different types of listening. Explain the differences between hearing and listening. Understand why good listening skills are important.

Passive Listeners  Believe the talker should do all of the work  Tolerate distractions  Pay more attention to how someone looks rather than what they are saying  Fail to ask questions to gain understanding

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Active Listeners……

Active Listeners Remove distractions Guide the talker to common interests Do better in school Follow directions better Don’t waste time Fortune magazine rates listening as the top management skill needed for success in business.

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Hearing Listening VS

Hearing is the automatic reaction of the senses and nervous system.

Listening is the “receiving” part of CM. This is where the decoding of the message happens.

Listening is visual as well as auditory… as we communicate much through body language. “You have your looks, your pretty face and don’t underestimate the importance of body language…”

Studies show that we only remember 25% of what we hear. We forget… Ignore Misundersta nd Distort

 Desire to speak  Thinking of a response  Small attention span

1. Tune out dull topics. 2. Faking attention. 3. Yielding to distractions. 4. Criticizing delivery or physical appearance. 5. Jumping to conclusions 6. Overreacting to emotional words 7. Interrupting

 Education  Biases  Attitudes  Age  Experiences  Emotions  Religion/Political Affiliation  Family  Morals  Physical Condition

 Refrain from judging or evaluating the speaker. (we should evaluate an issue not a person.)  Focus your attention on the message. (look at the problem under discussion as the issue, not the speaker.)  Search for areas where you agree.  Keep an open mind.

We speak at 120 words to 180 words per minute

But we can listen about 6 times as fast

So we hear 50 words Tune in, think about them Hear 60 words, start thinking about something else Hear the next 70 or so words and tune back in.

Appreciative Discriminative Empathic Critical/Evaluative

Appreciative Listening Listening for information which we appreciate. Listening for information which helps meet our needs and goals. We use appreciative listening when we are listening to performances, music, poetry or maybe even the stirring words of a great leader.

Discriminative Listening  The most basic type of listening.  Utilized through out all other types of listening.  Listening in order to differentiate sounds in the environment and speech sounds.  A skill which requires us to be aware of intricate changes/differences in tone, pitch, rate, inflection etc. of the speaker.

Empathetic Listening Listening with empathy to seek a truer understand how others are feeling. This requires excellent discrimination and close attention to the characteristics of emotional signals.

Critical Listening We make judgments about what the other person is saying. We seek to assess the truth of what is being said. We also judge what they say against our values, assessing them as good or bad, worthy or unworthy.

Listening Quiz 1)There are two types of listeners ___________ and ___________. 2) Name 5 of the 7 bad habits of listening. 3) Name 5 of the 10 examples of filters of listening. 4) ________ is the automatic response to sound. 5) Listening is the __________ part of communication. 6) List the 4 types of listening. 7) We speak at words per minute, but we can listen ___ times as fast. 8) We remember _____ percent of what we hear.

1. Tune out dull topics. 2. Faking attention. 3. Yielding to distractions. 4. Criticizing delivery or physical appearance. 5. Jumping to conclusions 6. Overreacting to emotional words 7. Interrupting

 Education  Biases  Attitudes  Age  Experiences  Emotions  Religion/Political Affiliation  Family  Morals  Physical Condition

 Appreciative  Discriminative  Empathetic  Critical

Listening Quiz ANSWERS (+20pts) 1)There are two types of listeners PASSIVE and ACTIVE. (+2) 2) Name 5 of the 7 bad habits of listening. (+5) 3) Name 5 of the 10 examples of filters of listening. (+5) 4) HEARING is the automatic response to sound. (+1) 5) Listening is the RECEIVING part of communication. (+1) 6) List the 4 types of listening. (+4) 7) We speak at words per minute, but we can listen SIX times as fast. (+1) 8) We remember 25 percent of what we hear. (+1)