PLAN

Workplace Violence Plan Include with your ALL Hazards plans –Important information includes: responsibilities and key contact information and relocation sites –Ensure that your facility has at least two evacuation routes that are well marked Plan should be reviewed and approved by local Law Enforcement – they should receive a copy of the plan Plan needs to be published and distributed to ALL occupants Plan should be reviewed and updated annually at a minimum, or before if there are any significant changes Keep the plan simple, so everyone understands

Workplace Violence Plan Workplace violence is any: physical assault, threatening behavior, or verbal abuse occurring in the work setting. A work setting is any location either permanent or temporary where an employee performs any work related duty. A threat of violence has occurred when an individual has threatened, verbally or in writing, the safety or security of any person Words such as “get”, “burn”, “shoot”, “hunt”, “bomb”, or “blow up” should be taken seriously and require immediate action.

Workplace Violence Plan ACTION PLAN –RUN If you think you can safely make it out of the building/floor by running, then do so. Leave belongings behind Evacuate regardless of whether others agree to follow Help others escape, if possible Prevent others from entering an area where the active shooter may be Call 911 when you are safe –HIDE Hide in an area out of the shooter’s view Lock door or block entry to your hiding place Silence your cell phone –FIGHT Fight as a last resort and only when your life is in imminent danger Attempt to incapacitate the shooter Act with as much physical aggression as possible Improvise weapons or throw items at the active shooter Commit to your actions…your life depends on it

Workplace Violence Plan When Law Enforcement arrives: –Remain calm and follow instructions –Slowly put down any items in your hands –Raise hands and spread fingers –Keep hands visible at all times –Avoid quick movements toward officers, such as holding on to them for safety –Avoid pointing, screaming, or yelling –Do NOT stop to ask Officers for help or direction when evacuating, as they will be focused on finding and incapacitating the shooter. –Not adhering to Officers’ instructions puts everyone in danger

TRAINING

CLASSIFICATIONS OF WORKPLACE VIOLENCE External Violence - when the perpetrator has no legitimate relationship to the business or its employees and is usually committing an act of violence in conjunction with a crime (e.g. robbery, shoplifting, or trespassing). Customer or Client Violence - when the perpetrator has a legitimate relationship with the business and becomes violent while being served by the business. Domestic Violence - when the perpetrator, who has no legitimate relationship to the business, but has a personal relationship with the intended victim, threatens or assaults the intended victim or a bystander while at the workplace. Internal Violence - when the perpetrator is an employee, past employee of the business, or contractor who works as a temporary employee of the business and who attacks or threatens another employee or themselves.

Customer or Client Violence Report & Document –Threat of violence form –Event escalated to Management –Review of business relationship –Law Enforcement involved –Zero Tolerance Policy

Domestic Violence Violence doesn’t usually just happen, it is predictable 80% of workplace violence is domestic violence related

Domestic Violence Develop an understanding of domestic violence and its impact on the workplace. –Manager Training –Observe the signs of abuse –Conversation with employee –Management commitment and employee involvement Report Incidents Develop employees’ awareness and skill in recognizing, responding to, and supporting employees who are victims of domestic violence Copy of Order of Protection Photos to Security team and employees Vehicle Description Law Enforcement Involvement Additional Security if needed

Internal Violence See Something, Say Something –Mandatory training –Several avenues to report Threat of violence form Manager Employee Relations or Security –No retaliation policy –Paid Administrative Leave As anger goes up the ability to think declines… –Zero Tolerance Policy

ANNUAL EXERCISE

Workplace Violence Drill Annual Exercise Law Enforcement and First Responder Involvement Documentation After action report & lessons learned Refining your WPV Plan Challenges

PREVENTION

Prevention Strategies Effective screening and background checks System for reporting signs of potential violent behavior Employee Assistance Programs Fostering a respectful workplace Paid Administrative Leave Threat Response Team

THREAT REVIEW TEAM Increases our chances of proactively responding to the violent threat rather than being forced to reactively respond to the violent event.

THREAT REVIEW TEAM Personnel from the following departments will comprise the Threat Review Team: Corporate SecurityCorporate Security Human ResourcesHuman Resources Corporate CounselCorporate Counsel Local ManagementLocal Management Depending on the scope or nature of the threat, personnel from the following departments may be called upon to join the Threat Review Team, adding their skills and expertise: Employee CommunicationsEmployee Communications Investigative ServicesInvestigative Services EAP contactEAP contact Enterprise LeadersEnterprise Leaders Local Law EnforcementLocal Law Enforcement

“THREAT” Defined as any type of circumstance that may lead to a violent act or affect the safety of our employees, clients, or visitors. A threat allows a minimal amount of time between the threat and the actual event. A threat may include, but is not limited to, the observation of one or more warning signs or any other circumstance that may lead to an event occurring. With a threat of violence, there is more time to plan and discuss and evaluate responses and strategies.

“ THREAT” FLOWCHART THREAT NOTIFICATION –Threat of Violence form Security Notified immediately –Verbally Human Resources Corporate Security Management ACTIVATE THREAT REVIEW TEAM –Security provides TRT with summary of threat –General discussion with TRT members –Pursue additional information in a timely manner –Group uses established behavioral questions used to identify risk factors and circumstances that may lower the risk for violence and any other and circumstances that may lower the risk for violence and any other resources (EAP, etc) to form a preliminary assessment of the risk. resources (EAP, etc) to form a preliminary assessment of the risk. –TRT agrees on assessment Threat - NONE Threat - LOW Threat - SIGNIFICANT Threat - HIGH

“THREAT” - NONE Corporate Security files Incident Report containing all pertinent information of the event. TRT reviews the event to ascertain if any changes/improvements need to be made to the process. TRT members involved in the event remain alert for any new information that may require any additional action.

“THREAT” - LOW Collect further information and perform a deeper investigation of the event. Employment actions – restraining orders, discipline, termination, transfers, leaves, etc… EAP – referrals for professional help. Additional security measures covering the workplace and/or the person at risk. Strategies to address fears or other issues involving affected employees

“THREAT” - SIGNIFICANT A deeper internal or external investigation. This may involve a background investigation or fingerprint check. Additional security measures covering the workplace or the person at risk. Legal actions such as restraining orders when feasible and appropriate. Employment actions such as suspension, discipline, or termination of the person(s) in question, and transfers or administrative leaves for person(s) at risk. EAP. Referrals to professional help. Strategies and communications to address fears or other issues among the workforce.

“THREAT” - HIGH IMMEDIATE ACTION - If the initial notification indicates an emergency, with a violent act appearing imminent, Corporate Security will implement one or more of the following steps based upon their initial review of the threat. –Evacuation/Relocation/Shelter in Place instructions provided by Corporate Security. –Proper authorities are notified. –Security responds to the scene, providing proper coverage until authorities arrive. –Additional security coverage provided, site is secured. –Once the immediate safety of employees has been assured, the Corporate Security manager will activate the TRT and provide the other members with an initial summary of the events that have occurred.

Final Thoughts Managements commitment provides the motivating force to deal effectively with workplace violence –System of accountability –Zero tolerance for workplace violence –Encourage employees to promptly report incidents –Ensure no reprisals are taken against employees who report incidents –Outline a comprehensive plan for maintaining security in the workplace –Support mandatory training and drills Employee involvement and feedback enable workers to develop and express their commitment to safety. –Understand and comply with the workplace violence plan –Prompt and accurate reporting of violent incidents Liaison with Law Enforcement –Provides for active involvement and immediate response –Knowledge of your plan and facility can save time and LIVES

QUESTIONS???

Additional Resources IS-120.a An Introduction to Exercises: This course introduces the basics of emergency management exercises and builds a foundation for subsequent exercise courses, which provide the specifics of the Homeland Security Exercise and Evaluation Program (HSEEP). IS-130 Exercise Evaluation and Design: This course introduces the basics of emergency management exercise evaluation and improvement planning. IS-907: Active Shooter: What You Can Do: This course describes actions to take when confronted with an active shooter and responding law enforcement officials. Lessons Learned Information Sharing: This information and collaboration resource serves as the national, online network of lessons learned, best practices, and innovative ideas for the emergency management and homeland security communities. information-sharing-programhttp:// information-sharing-program How to Plan for Workplace Emergencies and Evacuations, U.S. Department of Labor, Occupational Health and Safety Administration, OSHA 3088 (2001): This booklet provides a general overview of dealing with emergency situations, including developing an evacuation plan, training employees, and utilizing resources.