Maricopa Association of Governments Technology Assessment Group Steven Philbrick – Chief Information Officer Patrick Hait – Infrastructure Manager Jim Henderson – Desktop Operations Supervisor & Presenter

 City of Chandler IT supports  Customers  1800, Desktops and Laptops devices  650+,Printers and a wide range of other peripherals located in various City locations  400 Software Applications  Campus Fiber Optic and switched network  Technical Support Desk ▪ Two senior and three desktop technicians

 Virtualized Desktop Infrastructure ▪ VDI simplifies desktop administrative and management tasks ▪ Upgrades to hardware and software are performed in the data center ▪ Customers access virtual desktops running in the Data center ▪ Customers access their “virtual desktops” from a converted PC or thin client using a remote display protocol. ▪ Desktop security and data protection are centralized in a Data Center ▪ Access can be extended to remote customers ▪ Customers can access their work via Secured VPN access

 Task Based  Simple computing, limited number of applications  Knowledge Based of Burst Performance  Broadest and most variable requirements  Engineering  Very high performance  Mobile  Laptops

 We would be able to support 50 – 70 customers per ESX server  15 GB of virtual hard drive space needs to be allotted per Customer  Customers can access existing file server storage  Possible area’s to leverage this solution  Library's public access computers  Fire Department  Remote sites with DS 3 bandwidth

 Regained desk space, no fan noise and fewer support calls  A terminal is the size of a Kleenex box and has no moving parts  Normal monitor, keyboard and mouse functionality  USB support for printers and peripherals  Dual monitor display was supported  Ability to log into their VDI machine from anywhere on campus  Active Directory roaming profiles need to be enabled

 Applications Tested  MS Office Suite, Visio and Project, Oracle, EDMS including scanning, Photoshop, ArcGIS, Crystal Reports and the list goes on  Survey comments from the assessment group  VDI was suitable for my daily work, it will work for many customers, after a short adjustment period  I think as a proof of concept the idea is there and I can see how it would work  I was surprised how little difference I noticed  The desktop stretch was annoying  There was a pause, switching between applications

 Our study concluded that the five year expense of desktop replacement program equaled the same expense of implementing a VDI solution  Terminals are half the cost of desktops and are expected to out last them by 10 or more years  We expect the VDI “soft cost” benefits' over time will result in an overall decrease in cost of ownership.

 Terminals have 15+ year lifecycle, solid-state devices  Lower energy usage  Maximize desktop investment, covert them to terminals  VGA, Digital and Dual monitors are supported  Obtain maximum life from your monitor  Existing USB peripherals supported  Reduced operational expenses  Centralized management instead of desk side calls  Data and applications reside in secure data centers  Up to 70 customers can be supported per server

 Our proof of concept testing, proved this might be a sustainable solution for the City. We are going to proceed to a 100 customer pilot. From this pilot we will be better able to project:  Enterprise Scalability and Failover testing  Expense of a phased deployment  Reallocation of existing hardware  Impact on the Help Desk  Enhance Customer Satisfaction

Questions Steven Philbrick – Chief Information Officer Patrick Hait – Infrastructure Manager Jim Henderson – Desktop Operations Supervisor & Presenter

Maricopa Association of Governments Technology Assessment Group Steven Philbrick – Chief Information Officer Patrick Hait – Infrastructure Manager Jim Henderson – Desktop Operations Supervisor & Presenter