Candidate BackgroundKey ResponsibilitiesKey Behaviours Service Introduction Lead The Service Introduction (SI) Lead role is part of the Projects and Services team within Service Delivery (SD). SI is involved with projects from the start of the project – and is the representative for Service Delivery in this respect – and ensures delivery of operable work packages, Exchange Projects and infrastructure projects into the live operations environment with minimum impact to live service and the right support organisation in place. Ensure new projects are fully operable and can be supported by SD in line with the agreed Service Level Agreements (SLA) Define Service Management arrangements for new projects and hand over to Service Management Co-ordinate/ matrix manage engagement of SD resources during development lifecycle Ensure the production of adequate support documentation and infrastructure Work closely with the Projects and SI lead to escalate any operational or service acceptance issues Ensure that SD have the relevant skills and knowledge to support new Technology projects after service transition Communicate all Technology projects to the impacted support teams and run regular meetings to discuss service handover Manage service transition from the development / test to production environment Manage the SI team assigned to the project, ensuring a highly quality and consistent service is provided Advise Work Package managers on SI input Continuously improve the SI process Managing relationships Builds and maintains contacts at all levels Manages expectations, maintains regular client contact to keep them informed Trusted and respected by team members Proven experience of working in a Service Delivery environment Good understanding of IT and technology infrastructure, most projects contain an element of bespoke software/hardware/network requiring technology understanding. Experience of influencing and matrix managing across teams, and project management across several disciplines. Ability to manage own workload and co-ordinate cross team activities. Ability to define all service management aspects of new and enhanced services, Strong written and verbal communication skills including influencing andclient relationship skills Able to demonstrate experience of coping in a high pressure environment ITIL Service Manager certified desirable Fully conversant will all aspects of Microsoft Office. Communication Analysis & Problem Solving Identifies issues, designs solutions and evaluates commercial options. Makes efficient and effective decisions, understanding their impact on the performance of staff and the business Projects personal credibility and expertise, able to communicate at all levels within the business. Collaboration Puts project management methodologies in place e.g. schedules of work; progress reports etc. Deals with conflict successfully Maximising opportunities Delivery Prioritises according to business goals, manages conflicts to ensure delivery. Encourages innovation and new ways of thinking Demonstrates an understanding of the functional roles, systems and processes that are necessary to deliver change High Performance Builds and retains high calibre staff

The London Stock Exchange stands at the heart of the most international capital market in the world. Our markets are central to future economic growth and prosperity and attract companies and investors from all over the world. On 1 October 2007 the London Stock Exchange plc merged with Borsa Italiana S.p.A. to create the leading diversified Exchange in Europe and a platform for additional strong growth on a European and global scale. The combined group is Europe's leading equities business, with 48% of the FTSEurofirst 100 by market capitalisation and with the most liquid order book by value and volume traded In addition to its capital-raising and equity trading services, the Group also offers; Europe's leading market for the electronic trading of ETFs and securitised derivatives; MTS, Europe's leading fixed-income market; the most efficient post- trade services in Europe through CC&G and Monte Titoli, and equities derivatives trading through EDX London and IDEM. On 4 December 2007 the London Stock Exchange group joined the FTSE 100 with a market value of £5bn. By the end of March 2007, the market capitalisation of UK and international companies on the London Stock Exchange’s markets amounted to £4.6 trillion, with £7.1 trillion of equity business transacted over the year. For the London Stock Exchange’s interim results in September 2007, please consult our website. An overview of our 2006/07 financial performance is shown overleaf. Further details of our business, strategy, management, future plans and financial performance are available on The World’s Capital Market

Recent Financial Performance This information is taken from our public website and highlights the key aspects of our recent financial performance. * Based on IFRS for 2005 and 2006, and UK GAAP for 2003 and 2004, consistent with the Basis of presentation of the Financial Report as set out on page 71.