SunTrust Enterprise Business Intelligence Delivery Services BI Tools - Cognos Center of Excellence Yolande Small-Wiggins Cognos Systems Admin Version 10.2.2 April 22, 2016 SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com

Overview of the BI Tools – Enterprise CoE Scope of Services AGENDA Overview of the BI Tools – Enterprise CoE Scope of Services High level Approach to Cognos Upgrade 10.2.2 fp3 What’s New in 10.2.2 Q & A SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com

Overview of the BI Tools - Cognos Center of Excellence BI Tools Manager Cognos Application Administrator Primary Role: Responsible for ensuring applications are deployed based on best practices and evolving business requirements. Additional Roles: Cognos Metadata Administrator Cognos Release Administrator Cognos Security Analyst Backup For: Backup to System Admin Cognos System Administrators Primary Role: Creates, enhances, and maintains the reporting/cube solution environment including publication, deployment, and accessibility of the environment. Additional Roles: Cognos Infrastructure Architect Cognos Security Architect Cognos Portal Administrator Backup For: N/A Strategic Project Planning Development Standards & Policies Corporate Training Roadmap Application Profiles Consulting & Advisory Services Support Development Efforts SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com

Interacting with the BI Tools - Cognos COE Project Managers BI Tools Manager PMs initiate staffing requests by contacting BI Tools Manager Cognos COE provides new Cognos staff with orientation to the development environment and standards Cognos COE assists with Development Approach and Capacity Planning Cognos COE provides access to data sources from Cognos Connection Cognos COE implements Security group/role mapping to Cognos environments Cognos COE manages deployment to QA and Production environments. Cognos COE conducts Check Point reviews for code review for Quality Assurance BI Tools Manager provides a resource PMs are responsible for on-boarding project staff PMs are responsible for managing and evaluating project staff PMs are responsible for ensuring requests to the various servicing organizations are submitted in a timely manner and that development activities are performed with governing standards. If necessary, BI Tools Manager involves the Cognos COE to help screen/ interview external candidates Cognos COE SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com

Interface to Providers Authorization Interacting with the Cognos COE - Security Authentication The Authentication process identifies who the user is through a set of credentials. For users that access the SunTrust ReportNet applications, the authentication will occur against the corporate active directory server. Authorization Authorization stipulates what you are permitted to do within the environment once your identity has been validated. It is the process of granting or denying users access to data, and permission to perform activities on that data, based on their sign on identity. This type of security addresses two distinct areas: Object: object level security refers to access to the components that make up the ReportNet application such as folders and reports Data: Data level security addresses the need to protect specific rows and/or columns within a database Administration Refers to the ability to manage privileges, accounts, groups, roles, assign accounts to group or roles, etc. Administraton Authorization Authentication Content Manager Cognos Namespace Content Permissions Authentication Providers LDAP NT Domain Active Directory Cognos S7 Namespace SAP Encryption Providers Default 40bit (OOTB) Entrust Open SSL Certificate Authority Built in CRN CA Microsoft Sun One CAM Interface to Providers Authorization SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com

Interacting with the BI Tools - Cognos COE Interactions are focused in the Centralized Activities arena: Infrastructure Security Product Administration Scheduling Standards Development and Validation Reporting Metadata Deployment Performance Testing Analysis Decentralized Activities will still be managed by the App Teams: Project Management Requirements Gathering Metadata Modeling Report Development Application Security Administration

BI Tools - Cognos Enterprise Environment Scope of Services BI Tools - Cognos Enterprise Environment Management of Distributed Environments for Development, Quality and Production Load Monitoring Security Architecture Capacity Planning/System Optimization Auditing Application Deployment Global Configurations, Customizations and Portal Behavior Software Buildouts Applications Supported: Data Governance, Mortgage SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com

Cognos Upgrade February 2016 SunTrust Bank | Take a step toward financial confidence Join the movement at onUp.com

Project Objective, Scope and Business Value Current Cognos version support will be terminated by the vendor. To make sure right vendor support is available for Cognos in SunTrust, this project aims to upgrade the current Cognos tool from 10.1.1 to newer and supported version 10.2.2. Migrate Cognos tool and its related components like framework manager etc. to the newer version. Migrate current production artefacts to newer Cognos version. Perform adequate testing and implement any changes required to be compatible with the new Cognos version. Cognos tool is enterprise reporting tool for SunTrust and used by all LOBs in SunTrust. Adequate support from vendor is key for new report development and analytics. Analytical and new business development programs leverage Cognos for data analytics and key business decisions. Unavailability right support from vendor will drive losses in revenue. Risk Efficiency Growth & Profitability Growth & Profitability Efficiency 8 SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com

Solution Architecture SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com

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Risks/Issues # Probability Impact Type Owner Description Opened on Target Close Actual Close 1 M Solution BICE team Issue: Cognos Framework manager, Cube manager and Transformer are not able to connect to DB when trying to open from Citrix. Impact: Developers not able to perform any changes or new developments using Citrix Mitigation Plan/Steps: Working with Citrix team to to resolve the issue. 01/15 SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com

Testing Execution Highlights Completed the execution of all reports in Public Folders 36 reports changed and tested to be compatible with Cognos 10.2.2. Work in progress 43 report failures are being analyzed and retested * Testing Not Required – As requested by business team(s) not to test certain reports, reports that are disabled in production and duplicate reports   Automated Testing Manual Testing Recent Migrations Total Total Objects [A] 11410 3719 96 15225 Executed Objects [B] 7105 1814 94 9013 # Passed [C] 7050 1784 93 8927 # Analysis in progress [D = B-C] 12 30 1 43 Testing Not Required [E] 4305 1903 2 6210 % Pass [F = C/B] 99% 98% % Completion [G = (C+E)/A] 100% Warnings/Gotchas: Must get three FixPacts installed after Upgrade Framework Manager Issues/problems Fixpacts must be installed in sequential order (1,2,3 etc.per IBM’s recommendation

SUCCESS!!!! SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com

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Q & A Questions? SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com