People, Culture and Competitive Advantage. A team full of hope, joy and forgiveness serving others: Is there anything better than Christian Hospitality?

 Words may inspire but only action creates change. Ephesians I mean that you have been saved by grace because you believed. You did not save yourselves; it was a gift from God. You are not saved by the things you have done, so there is nothing to boast about. God made us new people so that we would spend our lives doing the good things he had already planned for us to do. Last night…

 How do you recognise your team?  Do you have a budget for reward and recognition? Your place

 Overseas trip.  $1500 per year per person for them to self manage. Professional Development

 Our site manager gets a $5000 budget per year to spend on whatever project he likes.  Bookings Coordinator gets $2000 to spend on whatever project she likes.  Chefs visit restaurants 2 a year in an review of our service and menus. Autonomy

 Meeting with the Kitchen team  Set the tone. I am in charge.  There is a new way to do things.  Quickest way to change the culture is to change the people. I was a new leader

 Are you silly enough?  Do you lead the fun?  You are a leader!

You did good cards

 Is Christian Hospitality different to secular hospitality?  How?  Do our customers know the difference? Christian Hospitality

 Does it matter if our customers know that our JOY comes from Jesus? Does it matter?

Our Competitive Advantage

This is what the job is: Coordinating bookings for our campsites What does this mean?  Lots of s,  Lots of phone conversations,  Lots of lead follow-up,  Lots of chasing groups to send us their information. Recruitment

Coordinating the information flow and our greater team. What does this mean?  Sharing all the information you have diligently gathered with the right teams in a timely manner  Chasing information back from the different departments, so you can respond to the customers in a timely manner.

Having Fun What does this mean?  If you don’t know, you won’t like it here! General Admin. What does this mean?  Managing debtors  Setting up new employees  Coordinating the office supplies

 Send in CV  Phone  test  interview Show me…

 Love Jesus  Love kids  Love Serving THEN  A grade = Christian and culture and Skills  B grade = Christian and culture  C grade = Skills and culture Hire for Culture

 If they don’t fit address it head on  Use the 3 month trail period Culture is king

 Non commercial  Not for profit Use church as an advantage