1 Kaplan University AB140 Introduction to Management Welcome to Seminar 9!

2 This week’s seminar is on… Communication

3 What is involved in the communication process?

4 What are some common communication flows in organizations?

5 Look familiar???

6 Downward communication Managers communicating with employees is a typical example. When would you use this in your workplace?

7 Upward communication Providing feedback to higher-ups is a good example When would you use this in your workplace?

8 Lateral communication Communication among members of the same work group When would you use this in your workplace?

9 What is nonverbal communication?

10 Does nonverbal communication aid or hinder verbal communication?

11 Most people are poor listeners." Do you agree or disagree? Why?

12 Are you a good listener? How do you know?

13 What can we do to improve our listening skills?

14 What are the common barriers to effective communication, and how do they distort the communication process?

15 Barriers to communication… Filtering Selective Perception Information Overload Emotions Language Communication Apprehension

16 How can political correctness hinder effective communication?

17 “Ineffective communication is the fault of the sender." Do you agree or disagree?

18 How do communication styles of men and women differ? Do they?

19 What does the phrase "sometimes the real message in a communication is buried in the silence" mean?

20 How might managers use the grapevine for their benefit?

21 What are the advantages and disadvantages of ?

22 What can we do to improve the likelihood that our communication will be received and understood as intended?

23 How are communication and employee satisfaction related?

24 Hundreds of books on the subject; thousands of hours of training -- why is communication still such a problem???

25 That’s it! Questions?