eSolutions Service Desk IT Services for Students

Contacting eSolutions ▪eSolutions Service Desk is your first point of contact for all of your IT needs. You can contact us: –Online –By telephone Internal: x32777 External: In person: 2 CampusLocation Berwick Building 901, Learning Commons, Ground Floor Caulfield Monash Connect, Building B, Ground Floor Clayton Monash Connect, Building 10 (Campus Centre), Ground Floor Parkville Reception, Sissons Building Royal Parade Peninsula Building A, Level 2, Room 22

Computer ‘Authcate’ Accounts 3 All students and staff will be issued ‘Authcate’ accounts. ▪Undergraduate and Postgraduate (Coursework) Students –Will receive a Student Monash computer Authcate account –You will receive An address Unlimited Google Drive Storage(!!!) Access to Monash resources (Library Databases etc.) ▪Postgraduate (Research only) HDR Students –Will receive two Monash computer Authcate accounts – Student and Staff-like account. –Additions include: Staff username Staff address Shared S:Drive Fantastic for Collaboration (not Collusion!!)

Computer Security 4 ▪Remember your IT obligations at Monash –No: Torrents, Explicit material (or anything else that breaches the Acceptable Use of IT Policy) fac-by-students-procedures.html –Keep your password secure –Never give out or share your password

Computer Labs 5 ▪Log in with your Monash username and password ▪My documents is synced across labs and library with 5/100GB of storage ▪Wireless printing available ( ▪After hours access for computer labs –Registration can take upto 3 working days to process before you can access the lab after hours –locate-a-lab.apps.monash.edulocate-a-lab.apps.monash.edu

Software at Monash 6 Monash provides some free software downloads for students ▪Some available software include: –Microsoft Security Essentials (Anti virus software) –Endnote –Nvivo –SAS –Graphpad Prism ▪Microsoft Office 365 University Subscription –FREE(!!!) for students –Can be installed on upto 5 PC’s or Macs ▪You can install additional software from the network via My.Software found on the Start Menu when you log in as a staff member.

my.Monash Portal 7 ▪The my.Monash portal is the gateway to all your Monash services. Some of the main services include: – – Google apps Communicate and collaborate with Google Mail, Calendar, Drive and Sites Opt in to Google+ and you'll get access to Hangouts, Blogger, YouTube and more –MULO (Monash University Lectures Online) Listen to lectures Watch lecture presentations –Library resources Access to reading lists, databases and electronic books and journals

my.Monash Portal 8 –Moodle Is your online learning system. All learning for your enrolled units can be found here Access study materials including lecture notes, assignments and quizzes Participate in discussion forums View your grades

Using laptop/smartphone at Monash 9 ▪Monash offers free wireless access to all students at all of our Australian and international campuses. ▪Connect to Eduroam on your laptop, smartphone or other wireless enabled devices. Pop-up box will appear, enter in the username Enter your password ▪When connected to the Monash network, all Monash policies apply ▪Best effort IT support is provided for personal devices.

eSolutions site ▪All this information is available at: 10

Any Questions? 11