Today’s Objectives Explain why skills are critical to management success Go through the course outline Put you into your teams Introduce some of the elements of effective teams Review meeting management

Managerial Skills Lecture Introduction

General Skills Technical Skills Conceptual Skills Human Relations Skills –Interpersonal Skills –Political skills

Management Skill Required at Different Levels Lower-LevelUpper-Level ManagementManagement Technical Skills Human Relations Skills Conceptual Skills

Course Objectives Foster an understanding of basic social processes in organizations Promote self-awareness in participants Help participants: –Become more skilled at analyzing behaviour in organizations –Learn what behaviours are more appropriate in what situations –Acquire a repertoire of useful behaviours and skills

Learning managerial skills The process of experiential learning –Have a positive mind set –Learn the concepts –Watch people use the behaviour –Practice the behaviour –Use the behaviour Am I the expert?

Student Feedback “This is the best course I have ever taken. I learned a lot about myself and improved my skills tremendously.” “This course sucks! It was a total waste of time. I learned absolutely nothing.”

Discussion Question How do you reconcile these two comments about the same section of the same course? What you get out of the course is directly proportional to what you put in.

For Sept. 10: Self-assessment exercises –Hand in your scores for SAQ1-5 (pp 24-39), Learning Styles Inventory, & Locus of Control scales Can hand in by or at my office