Interviews, Questionnaires, and control flowcharts Chapter 19.

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Presentation transcript:

Interviews, Questionnaires, and control flowcharts Chapter 19

Interviews  To obtain both qualitative and quantitative information.  3 phases : a. preparing for the interview b. conducting the interview c. analyzing the interview

Questionnaires  To gather factual data and attitudinal data.  4 phases : a. design of questions b. design of response scales c. design of the layout and structure d. ensuring the questionnaire is valid and reliable.

Control flowcharts  3 purposes : a. comprehension b. evaluation c. communication

4 steps to construct a control flowcharts  Choosing the primary flowchart technique to use  Choosing the appropriate level of detail at which to work  Prepare the primary flowchart  Prepare the control flowchart