PMP Study Guide Chapter 11: Controlling Work Results

Chapter 11 Controlling Work Results Monitor and Control Risks Control Costs Control Schedule Perform Quality Control Verify Scope Control Scope

Monitor and Control Risk Involves implementing response plans, tracking and monitoring identified risks, and identifying and responding to new risks as they occur

Monitor and Control Risk Tools and techniques: –Risk reassessment –Risk audits –Variance and trend analysis –Technical performance measurement –Reserve analysis –Status meetings

Monitor and Control Risk Risk Monitoring and Control outputs –Risk register updates –Organizational process asset updates –Change requests –Project management plan updates –Project document updates

Chapter 11 Controlling Work Results Monitor and Control Risks Control Costs Control Schedule Perform Quality Control Verify Scope Control Scope

Control Costs Earned value technique –Planned Value (PV) = Budgeted Cost of Work Scheduled (BCWS) –Actual Cost (AC) = Actual Cost of Work Performed (ACWP) –Earned Value (EV) = Budgeted Cost of Work Performed (BCWP)

Earned Value Figure 10.1

Earned Value Formulas Cost Variance CV = EV – AC Schedule Variance SV = EV – PV Performance Indexes –Cost Performance Index (CPI ) = EV/AC –Cumulative CPI = cumulative EV/cumulative AC –Schedule Performance Index (SPI) = EV/PV –Cumulative SPI = cumulative EV/cumulative PV

Earned Value Formulas (cont.) Estimate at Completion –EAC = AC + bottom-up ETC –EAC = AC + BAC – EV –EAC = BAC/cumulative CPI –EAC = AC + [BAC – EV/(cumulative CPI x cumulative SPI)]

Earned Value Formulas (cont.) Estimate to Completion (ETC) –ETC = (BAC – cumulative EV )/cumulative CPI –ETC = BAC – cumulative EV To-complete Performance Index –(BAC – EV)/(BAC – AC) –(BAC – EV)/(EAC – AC) Variance at Completion –VAC = BAC – EAC

Chapter 11 Controlling Work Results Monitor and Control Risks Control Costs Control Schedule Perform Quality Control Verify Scope Control Scope

Control Schedule Control Schedule involves determining status of project schedule, if changes have occurred or should occur, and influencing and managing schedule changes

Control Schedule Tools and techniques: –Performance reviews –Variance analysis –Project management software –Resource leveling –What-if scenario analysis –Adjusting leads and lags –Schedule compression –Scheduling tool

Chapter 11 Controlling Work Results Monitor and Control Risks Control Costs Control Schedule Perform Quality Control Verify Scope Control Scope

Perform Quality Control Concerned with monitoring work results to assure they comply with standards set out in the quality management plan Perform Quality Control should be performed throughout the project to identify and remove causes of unacceptable results End result of this process is the end product conforms to the requirements and product description

Perform Quality Control Cause-and-effect diagram Control charts Flowcharting Histogram Pareto chart Run chart Scatter diagram Statistical sampling Inspection Approved change requests review Tools and Techniques:

Control Chart

Frequency of Failures 11.1

Pareto Diagram 11.2

Scatter Diagram

Chapter 11 Controlling Work Results Monitor and Control Risks Control Costs Control Schedule Perform Quality Control Verify Scope Control Scope

Verify Scope Determines if the work is complete and if it satisfies the project objectives Concerned with accepting work results Formalizes the acceptance of project scope

Verify Scope Inputs include: –Project management plan –Requirements documentation –Requirements traceability matrix –Validated deliverables Inspection is the only tool and technique Outputs include: –Accepted deliverables –Change requests –Project document updates

Chapter 11 Controlling Work Results Monitor and Control Risks Control Costs Control Schedule Perform Quality Control Verify Scope Control Scope

Any changes to agreed-upon WBS is considered a scope change Changes in product scope require changes to project scope

Control Scope Inputs include: –Project management plan –Work performance information –Requirements documentation –Requirements traceability matrix –Organizational process assets Variance analysis is the only tool and technique Outputs include: –Work performance measurements –Organizational process assets updates –Change requests –Project management plan updates –Project document updates

Chapter 11 Summary Monitor and Control Risks Control Costs Earned Value Formulas Control Schedule Control Schedule tools and techniques Perform Quality Control Verify Scope Control Scope