2. E-Learning: More than “E-Training” jane@bozarthzone.com

3. O’Driscoll and Gery, Workflow Learning Gets Real, Training, February 2005:

4. Workers in factories… …spend only 20% of their time making things…

5. Supervisors… …spend less than 20% of their time doing things that appear on their job descriptions…

6. Knowledge workers… …spend only 20 percent of their time adding core value the rest of the time they're: re-writing reports that have already been written re-writing reports that have already been written attending meetings attending meetings looking for information looking for information or trying to get their computers to work or trying to get their computers to work

7. WORKERS Need to be able to get to the things that help them do their jobs Need to be able to get to the things that help them do their jobs

8. What We’ve Created: HIRED RETIRED Career with the organization Structured Event Slide by Bob Mosher, Microsoft

9. HIRED RETIRED Career with the organization REAL LEARNING Structured Event Slide by Bob Mosher, Microsoft

10. 70% of workplace learning occurs outside of formal classroom instruction (Dobbs, 2000). 70% of workplace learning occurs outside of formal classroom instruction (Dobbs, 2000).

11. Threat to training is not e-learning Threat to training is not e-learning It’s It’s

12. They don’t CARE if it’s sophisticated! They don’t CARE if it’s sophisticated! They may not CARE if it’s live! They may not CARE if it’s live!

13. YOU are using helicopter tools OnStar OnStar TurboTax TurboTax Mapquest? Mapquest?

14. Can help us position training as PROCESS instead of EVENT

15. So how do we get there?

16. 1. Determine what will make it easier for staff to perform at a competent level. 1. Determine what will make it easier for staff to perform at a competent level.

17. 2. Distinguish Memorize VS Find

18. “Life is an open book test.” “Life is an open book test.” --Eric Parks

19. FINDMEMORIZE Enough time Time is critical Job requires access to large amounts of info Person expected to perform unaided Infrequently performed Task required as prereq for higher-level task Task simple/job turnover high Support tool would be a distractor User lacks reading, listening or visual skills to use aid Rossett & Gautier-Downes, 1991

20. 3. Find the “FIND” Adults will look it up if we don’t make it impossible to find. Adults will look it up if we don’t make it impossible to find.

21. HELP!

22. Types: Informational RMA Lifecycle

23. Type: Procedural Cancelling an order

24. UC Berkely Hiring Process UC Berkely Hiring Process UC Berkely Hiring Process UC Berkely Hiring Process

25. Type:Decision making/coaching Help desk

26. Buy versus Build E-learning (Flow Chart) Buy versus Build E-learning (Flow Chart) Buy versus Build E-learning (Flow Chart) Buy versus Build E-learning (Flow Chart)

27. Turbotax Type: worksheet

28. TYPE: MODEL

29. Why use technology? CHEAP CHEAP Easy to update Easy to update Easy to customize for use at local level Easy to customize for use at local level

30. aids for oil spill responders

31. Performance Support ‘Lucent Promo’ ‘Lucent Promo’ ‘Lucent Promo’ ‘Lucent Promo’

32. Working on a shoestring…

33. USE WHAT YOU HAVE! Using existing materials cuts the research cycle: already done, spell checked, checked by SMEs Using existing materials cuts the research cycle: already done, spell checked, checked by SMEs USE WORD, PPT, Excel, Search tools, USE WORD, PPT, Excel, Search tools, Manuals, forms, your own website Manuals, forms, your own website

34. FREE ≠ PERFECT FREE ≠ PERFECT FREE ≠ ELEGANT FREE ≠ ELEGANT

35. Use what you have PPT PPT Word Word Excel Excel

36. Be sure to complete the section on leave: (PPT)

37. (WORD)

38. (EXCEL or ACCESS)

39. Hyperlinking within Word MINOR WORKPLACE ACCIDENTS Fill out form SG-117 Contact your supervisor If your supervisor is unavailable, contact Safety Officer Mike SmithSafety Officer Mike Smith

41. Use what you have …and make it easier to find (adults will look it up if they know where to find it…give them a sporting chance!) Why are they spending so much time looking for information? Where do you have problems?

42. Help for Volunteers

43. (Word; links to docs already on the computer— no Internet connection needed)

44. Use what you have: Manuals, Policies, Forms, Docs

45. SEARCH PDF

46. SEARCH WORD

47. You can download free search tools from the Web—BUT take care! Some could make your system vulnerable to viruses. Probably best to talk with your IT folks on this one.

48. Use what you have: Your own website The Car Behemoth The Car Behemoth

50. Use what you have Digital camera Digital camera

52. Use what you have… but make it simpler:

53. From This: (online screen)

54. To This: (printable screen for learner)

55. From This:

56. Sample Warning Letter To This:

57. Support training Support training

58. AND: Be creative

59. Ashcombe School language lessons online

60. But beware of runaway creativity! FOCUS: What will help the employee perform at a COMPETENT level?

61. TERMINAL OBJECTIVE: Health care technician will distinguish normal from abnormal heartbeat. Health care technician will distinguish normal from abnormal heartbeat.

62. Heartbeats PULMONARY STENOSIS NORMAL NOTE: NO SOUND IN THE ONLINE VERSION

64. YOU CAN TRY THIS AT: Blaufuss.org Blaufuss.org

65. Start from DAY 1

70. Knowledge workers… …spend only 20 percent of their time adding core value the rest of the time they're: looking for information looking for information re-writing reports that have already been written re-writing reports that have already been written trying to get their computers to work trying to get their computers to work or attending meetings or attending meetings

71. Benefits: Organization Save time and money Save time and money Increase training relevance and transfer to the workplace Increase training relevance and transfer to the workplace Maintain institutional know-how in spite of turnover Maintain institutional know-how in spite of turnover Support employee transfer to other positions Support employee transfer to other positions Assist in ensuring consistent performance Assist in ensuring consistent performance

72. Benefits: Performers Allow better performance Allow better performance Feel better about new challenges Feel better about new challenges Diminish reliance on memorization Diminish reliance on memorization Diminish errors Diminish errors

73. Benefits: Trainers Forces us to clarify Skills and Knowledge Forces us to clarify Skills and Knowledge Demands us to ask how the organization wants the tasks to be accomplished by which performers Demands us to ask how the organization wants the tasks to be accomplished by which performers Enhances our role: improves perception of training professionals Enhances our role: improves perception of training professionals

74. Learning As a Process… Using Tools Cases & Scenarios Group Work Time driven by content Learning event Define “competent” Create tools Assessment Assessment - Needs - Skill - Orientation Manager Mtg. Prework - E-learning Using Tools Cases & Scenarios Group Work Time driven by content Learning event Define “competent” Create tools Assessment - Needs - Skill - Orientation Manager Mtg. Postwork - E-learning - forums - chats/synch

75. eskill edefine eposition

76. REMEMBER The railroads failed because they defined themselves as the TRAIN business, not the TRANSPORTATION business. The railroads failed because they defined themselves as the TRAIN business, not the TRANSPORTATION business. WE are in the TRAINING business, not the CLASSROOM business! WE are in the TRAINING business, not the CLASSROOM business!

77. "You can memorize your way through a labyrinth if it is simple enough and you have the time and urge to escape. But the learning is of no use for the next time when the exit will be differently placed." -David Hawkins "You can memorize your way through a labyrinth if it is simple enough and you have the time and urge to escape. But the learning is of no use for the next time when the exit will be differently placed." -David Hawkins

78. Jane Bozarth www.bozarthzone.comwww.bozarthzone.com E-Learning Coordinator, NC Office of State Personnel’s HRD Group Author: E-Learning Solutions on a Shoestring Contributing Writer, Training Magazine