1. Team 5 Middle Management Job Descriptions June, 2002 Jukka Kaitila Peter Ikhumhen Marc Hoppichler

2. 1 Organizational Chart Job Responsibilities Job Requirements / Qualifications Job Design Change Management

3. 2 The Overall Organizational Structure Countrymanager Baltic Senior- management Regional Manager Countrymanager Finland Countrymanager Russia Regional Manager Regional Manager Facility Manager Facility Manager Facility Manager Facility Manager Headquarter USA Headquarter Europe (incl. Finland, Russia. Baltic) ”CEO” Marketing + HRM + Finance + Operation ”VP” Contract Employees Contract Employees Contract Employees Middle Management Labor Level

4. 3 Our Focus on Middle Management Countrymanager Baltic Senior- management Regional Manager Countrymanager Finland Countrymanager Russia Regional Manager Regional Manager Facility Manager Facility Manager Facility Manager Facility Manager Middle Management Labor Level

5. 4 Organizational Chart Job Responsibilities Job Requirements / Qualifications Job Design Change Management

6. 5 Country Manager Regional Manager Facility Manager Reports to European Headquarters Support, Monitor and Supervise Lower Level Accountable for the country budget Head of the Country Total Quality Management Looking for national franchises Maintains contacts with the government Sets standards of Quality Nationwide Job Responsibilities

7. 6 Country Manager Regional Manager Facility Manager Reports to Country Manager Responsible for site locations and openings Support, Monitor and Supervise Facility Managers within the region Accountable for the regional budget Looking for regional franchises Associates with other Regional Managers Job Responsibilities

8. 7 Country Manager Regional Manager Facility Manager Reports to Regional Manager Day-to-day Management Local Outsourcing and Supervising Looking for local companies and keeps contact with them Monitor the site Job Responsibilities

9. 8 Organizational Chart Job Responsibilities Job Requirements / Qualifications Job Design Change Management

10. 9 Job Requirements / Qualifications Country Manager Masters degree in Business / Marketing or Management Sufficient working experience Leadership skills Ability to work under pressure Ability to work flexible / extended working hours Must be ready to move to another country Fluent in Finnish, English and Russian Regional Manager Facility Manager

11. 10 Job Requirements / Qualifications Country Manager Regional Manager Bachelor (Master´s) degree in Management or equivalent Some working experience Knowledge of team motivation techniques Preferably ready to move to another country Excellent skills in Communication and Presentation Fluent in Finnish, English, (Russian) Facility Manager

12. 11 Job Requirements / Qualifications Country Manager Regional Manager Facility Manager Bachelor´s degree (equivalent) Knowledge of the service industry Ability to work individually Local languages skills and basics in English Highly flexible availability

13. 12 Organizational Chart Job Responsibilities Job Requirements / Qualifications Job Design Change Management

14. 13 Job Design Strategies Possible implementation of Job Design Strategies: Job Enlargement Job Enrichment Job Rotation Flextime Alternate Work Schedule

15. 14 Job Enlargement Giving more responsibilities New tasks that require training Assigning specific tasks

16. 15 Job Enrichment Monetary Compensation Possibility for training Possibility for travel and relocate

17. 16 Job Design Upward communication systems Job rotation Adjustment in workschedule Employee Involvement Group

18. 17 Organizational Chart Job Responsibilities Job Requirements / Qualifications Job Design Change Management

19. 18 Change Management needs to be an integrated part of the project right from the start to prepare the organization for this journey. Motivate & overcome barriers on all levels. Planning/ Adaptation Preparation of Organization Implementation of measures On-going support Time Productivity, Motivation Integration of Experts from USA Permanent integration of Country Managers Workshops with all Managers from Finland Communica- tion with Neighbour Countries Tight collaboration with key contacts from USA and UK Headquarter CEO,VP Build up a core concept for Russian and Baltic Country visits reflecting all Managers concerned Decision on organizational change Preparation for change Communication of change Multiplication of Know-how Insure acceptance of organizational change HRM Concept